WS - Lead Service Tech

About the role

The Lead Service Tech is responsible for safety, the quality work associated with the Get Ready process flow, and refurbishment activities to all WillScot products. The role requires full compliance with WillScot policies and relevant laws and regulations. Success depends on conducting branch operations safely, cost-effectively, and of high quality.

Responsibilities

• Acts in accordance with WillScot safety, transportation, and environmental policies
• Leads and promotes health and safety results through creating a safer workplace
• Attends safety meetings
• Maintains a clean and organized work area
• Ensures trailers are ready for scheduled delivery dates with high 1st time quality and within established accuracy parameters
• Performs repairs and modifications, including framing and finish carpentry, electrical, flooring, plumbing, painting, running gear, and other facets of modular building repair
• Maintains proper inventory levels of all equipment, tools, and materials required to complete daily service tasks
• Performs service-related tasks in the yard, such as check-in/out inspections of off-rented buildings, physically inspecting to determine repair scope of work, and documenting damages for customer invoicing
• Create floor plan drawings as needed and relocate fleet units within the branch lot
• Delegate tasks assigned for the day as needed to team members
• Update production boards with status and assist with work order questions
• Partner with Production Supervisors to escalate any issues that arise for quick resolution

Qualifications

• High school diploma or equivalent
• 1 year of experience required
• Ability to delegate tasks to keep production on track
• Good communication skills
• Able to conduct safety walks and coach other employees on proper safety protocols
• Ability to work independently in a fast-paced environment
• Some knowledge of computers is necessary
• Good communications skills for dealing with customers, sales-people, contractors, shop personnel, and WillScot employees at various branch locations
• Carpentry knowledge and experience
• Electrical, plumbing, HVAC, and welding experience is a plus