WS Front Desk Specialist I (part-time)

Job Summary

This position serves as the initial contact for all guests to Academic Advising. Perform receptionist duties in a cheerful, professional, and enthusiastic manner. Assist with crowd management during the months with the highest intake of students.

Essential Duties & Responsibilities & Knowledge Skills & Abilities

• Provide a warm and welcoming environment to all incoming students and guests of the Academic Advising office.
• Absorb and effectively manage incoming calls and emails.
• Assist students, both in person and over the phone, in scheduling appointments to see their advisors.
• Effectively manage and triage students and redirect them to other services as needed.
• Proactively notify advisors of demand of services.
• Refer students to campus resources.
• Access the A-Z index on the college website as well as the Advising website for information to provide students with quick answers to frequently asked questions.
• Flexibility with work hours during RUSH and for sick, vacation, or other coverage is required.

Minimum Qualifications

• High School graduate or GED.
• One year of customer service work experience in an office setting.
• Current SLCC student.
• Applicants must be approved through the Financial Aid Federal Work-Study Program.

Preferred Qualifications

• Experience working as a receptionist in higher education.

Work Location and Hours

Work location and hours may be adjusted depending on the needs of the department. This is a part-time position which provides front desk coverage during regular business hours Monday – Thursday 8am – 6pm and Friday 8am – 4:30pm.

Additional Information

• Salt Lake Community College is Utah’s largest open-access college in the state.
• The position is subject to a successful completion of a criminal background check.
• The position is not eligible for benefits.

Application Instructions

Are you a current SLCC student? Yes No
Do you have a High School Diploma or equivalent? Yes No
Do you have one year of customer service work experience in an office setting? Yes No
Have you been awarded Federal Work Study funds through Financial Aid? Yes No