WS - Commercial Systems Analyst

At WillScot, our team of nearly 5000+ people makes our company a Great Place to Work®. We believe our people are what give us a competitive advantage in the industry. Our differentiation begins with our values, which are lived through our employees and aligned to the needs of our customers and communities. From day one, we invest in your growth and your future, while giving back to the communities we serve.

About the role

This role partners closely with commercial leadership, sales operations, and technical teams. You will influence how our sales teams operate day-to-day, improve data quality and insights, and deliver solutions that directly impact revenue performance and customer experience. If you thrive at the intersection of business process, technology, and stakeholder leadership, this role offers meaningful ownership and the opportunity to drive real commercial outcomes.

Responsibilities

• Requirements & Solution Leadership
  • Lead end-to-end requirements gathering across Salesforce CRM, CPQ, telephony/Omni Channel, and reporting platforms
  • Translate business needs into clear user stories, functional specifications, and process flows
  • Evaluate solution options, assess trade-offs, and ensure designs are scalable, intuitive, and aligned with commercial goals
  • Identify and manage cross-system impacts across processes, data, reporting, and user experience
• Project Ownership & Delivery
  • Serve as the functional lead and project owner for key commercial technology initiatives
  • Manage intake, prioritization, and backlog refinement across multiple workstreams
  • Partner closely with technical teams to drive execution, manage dependencies, and mitigate risks
  • Ensure predictable, high-quality delivery with strong alignment across stakeholders
• UAT, Release & Quality Management
  • Own UAT strategy, test planning, and execution in partnership with business users
  • Define acceptance criteria and validate that solutions meet requirements before deployment
  • Coordinate release readiness, deployment activities, and post-launch validation to ensure smooth adoption
• Process Optimization & Adoption
  • Analyze end-to-end sales workflows (lead → quote → order) to identify friction points and improvement opportunities
  • Recommend and implement enhancements that improve seller productivity, data quality, and process consistency
  • Champion standardization and best practices across commercial tools and processes
  • Manage cross-functional projects or system enhancements from intake through deployment
  • Drive UAT planning, execution, and release readiness
• Stakeholder Leadership & Communication
  • Act as a primary liaison between commercial leaders, sales operations, and technical teams
  • Provide clear, consistent communication on priorities, progress, risks, and outcomes
  • Support change management efforts, including training, documentation, and adoption strategies
  • Proven ability to lead requirements gathering, user story creation, and end-to-end solution design
• Reporting & Insights
  • Partner with business stakeholders to define KPIs, dashboards, and reporting requirements
  • Ensure systems and processes enable accurate, actionable insights for commercial teams
  • Support ongoing data governance, data quality monitoring, and integrity initiatives

Requirements

• Bachelor’s Degree
• 5+ years of experience in Commercial Systems, Sales Operations, or Commercial Technology roles
• Deep expertise with Salesforce CRM, including hands-on configuration and functional design (Salesforce CPQ or adjacent tools a plus)
• Experience with Omni Channel/telephony platforms (e.g., Amazon Connect, Five9, Talkdesk)
• Familiarity with data governance, reporting structures, and KPI development
• Experience with commercial systems project management and delivery
• Proficiency with reporting and visualization tools (Salesforce dashboards, Tableau, Power BI)
• Salesforce certifications (Admin, Advanced Admin, Business Analyst, CPQ Specialist) preferred
• Background in B2B sales, commercial operations, or asset-intensive industries
• Strong analytical and problem-solving skills, with the ability to assess data, diagnose issues, and recommend scalable solutions
• Excellent communication and stakeholder management skills, with the ability to translate business needs into technical requirements and influence without authority
• Demonstrated experience optimizing sales processes, workflows, and commercial tools
• Ability to work independently, manage competing priorities, and deliver in a fast-paced environment

Work Environment

This is an in-office role; not hybrid.

Benefits

• Medical, dental, vision, disability, and life insurance
• Paid time off (including Company holidays)
• Tuition reimbursement
• Retirement savings plan with company match
• Variable pay opportunities including commission, bonus, performance rewards, or other incentive programs