Written Support Specialist (Monday - Friday, 12pm-8pm)

About the role

We're looking for rockstars to join our Monday through Friday, 12:00 PM to 8:00 PM team! This is a full-time, in-office position based in Columbia, MO.

Responsibilities

• Being the first point of contact for borrowers who reach out via email, social media, phone, and web chat—offering top-notch customer service to both customers and teammates.
• Answering general questions about the VA loan process through email, web chat, and phone while following guidelines that prohibit discussing loan terms.
• Keeping track of borrower interactions using systems like CRM, Cisco Finesse, and the Web Chat platform to ensure everything is well-documented.
• Pitching in wherever needed (excluding licensed tasks) to help foster a supportive and collaborative team culture.

Qualifications

• Experience navigating mortgage software/CRM systems, Encompass, Outlook
• At least 6 months of experience as a customer service representative or similar role
• Working knowledge of any of the following: PC, Mac, Android, Apple or Linux systems

About You

• Show up consistently for work, 12:00pm-8:00pm Mon-Fri
• Thrive in a fast-paced, results-driven environment and love working as part of a team
• Details matter to you, and you’ve got an eye for catching the little things that make a big difference
• Adaptable, thrive in fast-paced environments, and can juggle multiple priorities while staying on top of deadlines
• Strong quantitative and analytical skills help you make smart, data-driven decisions that drive results
• Comfortable with technology and can navigate basic computer systems with ease
• Dedicated work ethic and a demonstrated ability to work well under pressure

About Us

We're all about helping Veterans and military families become homeowners. In two short decades, we closed over 500,000 VA Loans and became the #1 VA lender for homebuyers in the nation. But to us, success isn't measured in numbers. Our success is measured in living our values every day: Be Passionate and Have Fun, Deliver Results with Integrity and Enhance Lives Every Day. We always strive to provide friendly service to military homebuyers and their families. And we always seek to lift up people and communities across the country.