Wrangler - Customer Experience Associate @ The Stockyards

About the role

Join the Wrangler team and step into a legacy built on authenticity, grit, and purpose. Since 1947 Wrangler has pioneered iconic workwear and Western-inspired apparel—designed with durability, innovation, and real-world function at its core. The Customer Experience Associate is the first impression of the store—welcoming every customer, supporting checkout, and ensuring the store runs smoothly so every guest has a positive and seamless experience.

Responsibilities

This role focuses on creating a friendly environment, delivering efficient service at the register, and maintaining store standards that support the overall customer journey. Key responsibilities include:

• Greet every customer as they enter the store and create a welcoming environment
• Initiate conversations with all customers as they enter the store to create a welcoming environment, educating them on the history of Wrangler
• Provide a positive, efficient checkout experience by accurately processing transactions and handling cash and payments
• Answer basic customer questions and direct them to appropriate team members for product support as needed
• Maintain awareness of the sales floor to ensure customers feel supported and acknowledged at all times
• Ensure the front of store and checkout areas are clean, organized, and operating efficiently
• Complete go-backs, restock merchandise, and support overall store recovery throughout the day
• Perform light cleaning duties (e.g., tidying fitting rooms, wiping surfaces, organizing queue areas)
• Support opening and closing procedures as assigned, including register setup and closing tasks
• Follow all company and store policies, processes, and procedures
• React quickly to all customers and/or employee injuries and report them immediately to the manager on duty
• Participate in Loss Prevention Audits, understand and comply with company loss prevention policies to minimize store shrink

Requirements

The ideal candidate must be a minimum of 18 years of age or older, arrive on time for scheduled shifts, and work a flexible schedule to meet the needs of the business. This role requires a minimum availability of 12 hours per week, including one weekend day. Additional availability is a plus.

• Ability to communicate clearly and respectfully with customers and team members
• Operate office equipment and technology (i.e., cash register, computers, phones, scanners, etc.)
• Stand and move throughout the store during scheduled shifts
• Walking and moving to assist customers, retrieve merchandise, and recover the store
• Lifting and carrying, ability to maneuver and/or lift 25 lbs. regularly, and up to 50 lbs. occasionally
• Ability to push/pull full racks of merchandise for restocking the store
• Ability to reach, stretch, bend, stoop, and crouch to retrieve items from shelves, restock, and maintain store cleanliness
• Manual labor is required occasionally to assemble displays and/or rearrange the store layout
• Vision to accurately read labels, assist customers, and tasks that require attention to detail
• Ability to use fine manipulation, and grasp with hands to sort and organize clothing, ex. place on hangers, folding, organize in color/size order

Skills

The ideal candidate will demonstrate the following competencies:

• Bold Accountability: Demonstrate accountability and follow through on assigned responsibilities
• Customer Centric Innovation: Passion for the brand and knowledge of the customer and products
• Empowered Collaboration: Promote an environment that encourages feedback, belonging, participation, creativity, and learning by communicating best practices and ideas
• Global Agility: Willingness to make changes as suggested by manager on duty to meet store goals and create a positive work environment
• Strategic Foresight: Take initiative to work ahead, seeking guidance when appropriate
• Purposeful Integrity: Respect the background, experience, and unique differences of others, upholding the integrity and values of Kontoor Brands
• Urgency for Impact: Acts quickly to support sales, loyalty enrollment, and service goals

Benefits

Kontoor Brands offers a comprehensive benefit package, including:

• Pay Range: $14-$18/hour
• 401(k) with company match
• Employee assistance program
• Employee discounts
• Flexible schedule
• Annual merit increase or bonus based on performance
• Four weeks of Paid Parental Leave to eligible employees who are new parents
• Flexible Fridays
• Tuition Reimbursement