Wrangler - Assistant Store Manager

About the role

The Assistant Store Manager plays a crucial role in supporting the Store Manager by assisting in maintaining optimal staffing levels, recruiting, hiring, educating, and motivating a team of brand advocates. This position focuses on maximizing store profitability, ensuring excellent customer service, and fostering a positive store culture.

Responsibilities

• Assists in maximizing store sales to achieve goals by measuring and monitoring results against key targets.
• Aids in scheduling to maximize sales and profitability.
• Ensures excellence in customer service by modeling brand-specific service standards, monitoring customer feedback, and addressing customer concerns promptly.
• Supports building brand awareness through engaging customer interactions and growing relationships in the community.
• Trains and coaches the team on product and assortment knowledge to enhance selling and customer engagement.
• Executes training programs in partnership with the Store Manager and leads store staff meetings.
• Provides feedback to the Store Manager on associate performance and helps set goals for the team.
• Ensures compliance and adherence to policies, processes, and procedures, standards, and practices, and company directives.
• Participates in Loss Prevention Audits, reviews results, and executes a plan to meet district and company shrink goals.
• Responds quickly to all customer and associate injuries and partners with the Store Manager and Human Resources.
• Implements floor-sets and merchandising directives, leads the team on weekly visual merchandising changes, and ensures proper placement procedures are followed.
• Affirms company purpose, mission, and values into the team and ensures each associate understands their impact in achieving Kontoor Brands' strategic priorities.

Requirements

• Minimum of two years of retail sales experience.
• Two years of supervisory experience preferred.
• Must be 18 years of age or older.
• Excellent communication, delegation, follow-up, and time-management skills.
• Proven ability to multi-task and direct activities at all levels.
• Proficient in Microsoft Office.
• Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment.
• Proficient computer skills including e-mail, word processing, spreadsheets, and software programs.
• Open availability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays.

Essential Functions

• Operate office equipment and technology (i.e., cash register, computers, phones, scanners, etc.).
• Stand during scheduled shifts for up to 8 hours.
• Walk and move to assist customers, retrieve merchandise, and recover the store.
• Lift and carry, ability to maneuver and/or lift up to 25 lbs. regularly, and up to 50 lbs. occasionally.
• Push/pull full racks of merchandise for restocking the store.
• Reach, stretch, bend, stoop, and crouch to retrieve items from shelves, restock, and maintain store cleanliness.
• Manual labor is required occasionally to assemble displays and/or rearrange the store layout.
• Use vision to accurately read labels, assist customers, and tasks that require attention to detail.
• Use fine manipulation, and grasp with hands to sort and organize clothing, ex. place on hangers, folding, organize in color/size order.

Pay and Benefits

Compensation Range: $18-$22.00
401(k) with company matching
Health insurance
Flexible spending account
Dental insurance
Vision insurance
Family planning
Menal health benefits
Employee assistance program
Life and AD&D insurance
Employee discounts
Flexible schedule
Paid time off
Parental leave
Retirement plan
Tuition reimbursement

Benefits

Kontoor Brands offers a comprehensive benefit package designed to support your physical, emotional, social, and financial wellbeing. This includes resources such as mental health benefits, employee assistance programs, and flexible schedules. Additionally, Kontoor Brands provides four weeks of Paid Parental Leave, Flexible Fridays, and Tuition Reimbursement.

Why Kontoor Brands?

We believe in creating a workplace culture centered on equitable opportunities and a sense of belonging for all team members. At Kontoor Brands, we strive to unlock individual uniqueness while harnessing collaborative talents. Our benefits are crafted to support your and your family's needs, now and in the future. We offer resources to help you maintain your physical, emotional, social, and financial wellbeing, along with discounts on our apparel. Join us in fostering a global workforce of high-performing teams committed to excellence and innovation.