WOW Rewards Rep

Job Description

Adjacent to the Las Vegas Convention Center and just one block from the world-famous Las Vegas Strip, the legendary Westgate Las Vegas Resort & Casino provides a fun, challenging and rewarding work atmosphere. Help create remarkable guest experiences at our world-class resort, which features a lively casino that is home to the world’s largest Race & Sports Book; incredible restaurants, nightlife, and live entertainment; and the convenience of a Las Vegas Monorail station onsite for easy access to the Las Vegas Strip.

Qualifications

• Works closely with Executive Hosts, VIP Casino Services, and WOW Rewards team to ensure superior guest satisfaction.
• Delivers great internal and external guest service by ensuring every interaction includes our SNAP Standards (Smile & Greet. Name & Meet. Anticipate, Act & Follow-Through. Positive Parting Comments).
• Responsible for resolving customer service issues, concerns, or problems to ensure optimal guest satisfaction and has the resiliency to deal with difficult customers.
• Provides information on all aspects of Westgate Las Vegas’s services and facilities.
• Responsible for explaining the benefits and issuance of the WOW Rewards card.
• Greeter of all bus line run and charter groups.
• Able to use all equipment associated with the position including player-tracking system, AS/400, computer keyboard, telephone.
• Able to review and comprehend player tracking screens, reports, and all other necessary information and documentation.
• Able to communicate effectively with customers and all levels of employees.
• Able to observe and direct actions of subordinates.
• Able to effectively and efficiently move around all work areas.

Role and Responsibilities

• Works closely with Executive Hosts, VIP Casino Services, and WOW Rewards team to ensure superior guest satisfaction.
• Delivers great internal and external guest service by ensuring every interaction includes our SNAP Standards (Smile & Greet. Name & Meet. Anticipate, Act & Follow-Through. Positive Parting Comments).
• Responsible for resolving customer service issues, concerns, or problems to ensure optimal guest satisfaction and has the resiliency to deal with difficult customers.
• Provides information on all aspects of Westgate Las Vegas’s services and facilities.
• Responsible for explaining the benefits and issuance of the WOW Rewards card.
• Greeter of all bus line run and charter groups.
• Able to use all equipment associated with the position including player-tracking system, AS/400, computer keyboard, telephone.
• Able to review and comprehend player tracking screens, reports, and all other necessary information and documentation.
• Able to communicate effectively with customers and all levels of employees.
• Able to observe and direct actions of subordinates.
• Able to effectively and efficiently move around all work areas.

Performance Requirements

• Dynamic, energetic, extroverted, and highly organized candidate with a background in customer service; casino industry experience preferred.
• Experience with Microsoft Office and casino software systems preferred.

Additional Information

• Experience Requirements: Public relations skills requiredPublic speaking skills requiredStrong written and communication skillsStrong time management skillsUnderstanding of casino player management system
• Education Requirements: High School Diploma
• Additional Information: Experience Requirements: Public relations skills requiredPublic speaking skills requiredStrong written and communication skillsStrong time management skillsUnderstanding of casino player management systemEducation Requirements: High School Diploma

Westgate Resorts is an Equal Employment Opportunity employer.