Workstation Engineer

We need to output HTML fragment only, with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use

for each heading. Use

• for any list of duties/requirements/benefits, and

  for prose. Do NOT repeat job title as heading. Do NOT put Job ID etc. Include only sections that have real specific content. Must preserve all substantive info; do not invent or summarize away detail. Remove boilerplate, navigation, legal, EEO, scam warning, duplicated lines, application instructions. We need to parse the posting. Key info: - Salary range: $61,742.00 - $98,788.00 annually + bonus + benefits. Pay Type: Salary. Also note: "Ultimately, in determining your pay and job title, we'll consider your location, education, experience, and other job-related factors, and will fall within the stated range. Your recruiter can share more information about the specific salary range during the hiring process." Thus we have Pay section: salary range, pay type, bonus, benefits mention. - Schedule: "Encova Insurance has an immediate opening for a Workstation Engineer to work a hybrid schedule from our Charleston, WV office location. This will require days in office each week and you must reside within the greater Charleston area." Thus schedule: hybrid schedule, days in office each week, must reside within greater Charleston area. - About the role: maybe the paragraph describing role: "The Workstation Engineer provides support of the footprint within the Encova enterprise. This is an mid-level technical role, serving as an engineer to implement and support end user compute-based systems. The Workstation Engineer will install, configure, and maintain the Encova associate facing systems and solutions. Responsible for technical support of teams/project. Key to the success of this role is to learn from and support team members within the department, division, and company." Also earlier: "Encova Insurance has an immediate opening for a Workstation Engineer to work a hybrid schedule from our Charleston, WV office location." That's more about schedule. Thus About the role could be the description of role and purpose. - Responsibilities: The "ESSENTIAL FUNCTIONS:" list many bullet-like sentences. Also "OTHER FUNCTIONS:" list. We need to extract those as list items. - Requirements: maybe the "KNOWLEDGE. SKILLS AND EXPERIENCE:" section includes required experience, education, etc. Also "5+ years of IT experience preferred", "Bachelor’s degree with a major in computer information systems or engineering preferred, or equivalent work experience." etc. - Qualifications: maybe similar to Requirements? But we need differentiate: Usually Requirements are mandatory, Qualifications are preferred. But we can split: Requirements: maybe the essential functions? Actually essential functions are responsibilities. The knowledge/skills/experience could be qualifications. However we have both Requirements and Qualifications sections allowed. We need to decide what to put where. We have content: "KNOWLEDGE. SKILLS AND EXPERIENCE: This individual will be a mid-level engineer across multiple domains as it relates to servers, workstations, networks, virtualization, cloud technologies, IT processes and regulatory compliance. They will be working proactively to participate in the implementation and support of customer facing solutions to enable and protect our organization and reputation. 5+ years of IT experience preferredBachelor’s degree with a major in computer information systems or engineering preferred, or equivalent work experience.Experience in deployment and implementation project teams proceduresHighly motivated and ambitious, excellent communication skills, creative & critical thinker.IT engineering understanding, such as operating systems, workstations, servers, virtualization, cloud technologies (SaaS, IaaS, PaaS)Experience in designing, testing, and deploying enterprise applications for production and other environments.Experience in computer hardware, Microsoft Operating Systems, Microsoft O365 suite, FSLogix and common end-user softwareExperience in computer hardware, Microsoft Operating Systems, Microsoft O365 suite, and common end-user softwareEffective customer service skills, including active listening, conflict resolution, decision making, and negotiationEffective verbal, phone, written, and interpersonal communication skillsQuick to adapt and eager to learnAble to lift 40 pounds and perform physical tasks related to moving and installing technology related equipmentAbility to work overtime as neededBasic technical, analytical, and troubleshooting skillsIndustry and vendor certifications a plus" That's a mix of qualifications and skills. We could treat "Requirements" as the mandatory items: maybe "5+ years of IT experience preferred" (preferred not required) but still. Could treat as Requirements: "5+ years of IT experience", "Bachelor’s degree in computer information systems or engineering or equivalent work experience", "Experience in deployment and implementation project teams procedures", "Ability to lift 40 pounds", "Ability to work overtime as needed". But we need to preserve all substantive info; we shouldn't invent or summarize away detail. So we need to list each distinct piece as list items. Similarly "Skills" section could list skills: communication, customer service, analytical, troubleshooting, etc. "Benefits": list from "What You Can Expect From Us In addition to a competitive compensation package, we offer a comprehensive benefits package designed to support the well-being and growth of our associates. Available benefits (subject to any policy or plan changes) include, but are not limited to: Health, Dental & Vision InsuranceCompany-provided life and income protection plansEligibility to participate in a company incentive bonus program401(k) Retirement Plan - 100% company match up to 7% on annual salaryPaid Time Off, Paid Holidays, and Floating HolidaysFlexible Work Arrangements - Hybrid and remote depending on the role" Thus benefits list. "Pay": salary range, pay type, bonus. "Schedule": hybrid schedule, days in office each week, must reside within greater Charleston area. We also have location info: Charleston, WV office location, must reside within greater Charleston area. Also mention residence requirements list of states where Encova can employ. That's maybe part of Schedule or About? It's about eligibility. Could be part of Schedule? Might be better as a separate section? Not in allowed headings. Could fold into About the role or Schedule? Probably Schedule includes location/residence requirement. We'll include that. We must not include boilerplate: EEO/E-Verify, etc. Also remove duplicated lines, navigation, cookie, legal, scam-warning, application instructions. Also remove "Ready to join our team?" etc. That's promotional but maybe considered boilerplate? It's not required to keep? The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." The motivational paragraphs about joining team, "What You Can Expect From Us" includes benefits; we already captured benefits. The rest like "At Encova Insurance, we firmly believe that our associates drive our company's success..." is promotional fluff; not required to keep? It's not EEO etc. Might be considered boilerplate? It's not explicitly listed to remove, but we should preserve ALL substantive information; does that include promotional fluff? It's not substantive about job duties/requirements etc. Might be considered filler. Safer to keep only substantive info: role description, responsibilities, requirements, qualifications, skills, benefits, pay, schedule. The motivational fluff can be omitted. Thus we need to output HTML with sections only if they have content. Let's craft:

  About the role

  The Workstation Engineer provides support of the footprint within the Encova enterprise. This is a mid-level technical role, serving as an engineer to implement and support end user compute-based systems. The Workstation Engineer will install, configure, and maintain the Encova associate facing systems and solutions. Responsible for technical support of teams/projects. Key to the success of this role is to learn from and support team members within the department, division, and company.

  Responsibilities

  • Maintain a technical aptitude for technology, as it relates to physical and virtual workstation environments
  • Maintain a technical understanding of virtualization and cloud technologies
  • Build a strong technical aptitude for technology and information technology principles
  • Support technical project team(s) both local and remote
  • Serve as VMware platform co-product engineer, as it relates to the virtual desktop environment (other co-product owner is Director of Hosting, as it relates to the server footprint and larger scope)
  • Execute the completion of tasks and phases of projects and client-based application support
  • Ensure that deployment standards are met by following solution/project team scope documentation
  • Participate in knowledge transfer from other workplace services associates to enhance one’s abilities to complete technical tasks
  • Maintain an understanding of technical systems analysis and design
  • Provide consulting support and technical topics
  • Participate in technical activities leading to the resolution of business application and technical problems
  • Follow current division and department standards: adapt to new standards or enhancements to existing standards
  • Provide feedback on the effects of company decisions on the systems, including new project charters
  • Ability to be coached, mentored by team members to aid in career development
  • Provide feedback on projecting software and hardware requirements and budgets, including review of contracts and associated assets
  • Process Request, Incident and Problem tickets as well as participate in support activities
  • Complete tasks assigned by other team member that are working with business stakeholders and product vendors to design integrations to desired systems
  • Implement and maintain new tools, technologies, and processes to continuously improve software and software delivery
  • Process and complete project related tasks and provide status updates
  • Adhere to Encova IT principles, High Availability, Least Privilege, Customer Service, etc.
  • Maintain awareness of current technology trends and compliance regulations
  • Engage in shared knowledge and provided cross training sessions with other members of the team
  • Perform other duties as assigned

  Requirements

  • 5+ years of IT experience preferred
  • Bachelor’s degree with a major in computer information systems or engineering preferred, or equivalent work experience
  • Experience in deployment and implementation project teams procedures
  • Ability to lift 40 pounds and perform physical tasks related to moving and installing technology related equipment
  • Ability to work overtime as needed

  Qualifications

  • IT engineering understanding, such as operating systems, workstations, servers, virtualization, cloud technologies (SaaS, IaaS, PaaS)
  • Experience in designing, testing, and deploying enterprise applications for production and other environments
  • Experience in computer hardware, Microsoft Operating Systems, Microsoft O365 suite, FSLogix and common end-user software
  • Experience in computer hardware, Microsoft Operating Systems, Microsoft O365 suite, and common end-user software (duplicate? we can keep once)
  • Effective customer service skills, including active listening, conflict resolution, decision making, and negotiation
  • Effective verbal, phone, written, and interpersonal communication skills
  • Quick to adapt and eager to learn
  • Basic technical, analytical, and troubleshooting skills
  • Industry and vendor certifications a plus
  But we have duplication of Microsoft O365 etc. Might keep one. Better to combine similar items. We need to preserve ALL substantive information; we shouldn't omit any detail. However we can combine similar bullet points if they are essentially same? The posting had duplicate lines: "Experience in computer hardware, Microsoft Operating Systems, Microsoft O365 suite, FSLogix and common end-user software" appears twice. We should not repeat duplicate lines. So we list once. Similarly "Effective verbal, phone,