Workshop Supervisor (Chicago, IL)

The Workshop Supervisor

The Workshop Supervisor leads, coaches, and motivates a team of technicians, ensuring strong teamwork, accountability, and performance. They own workshop results for safety, quality, efficiency, and resource utilization. The position reports directly to the Workshop Manager.

Responsibilities

• Lead, coach, and motivate a team of technicians, ensuring strong teamwork, accountability, and performance
• Own workshop results for safety, quality, efficiency, and resource utilization
• Plan and manage maintenance activities using TCR processes and SAP, including manpower, parts, and workload prioritization
• Oversee work packages, track progress, backlog, and bottlenecks, and ensure maintenance is delivered on time and to standard
• Provide management with visibility into capacity, feasibility, risks, and operational constraints
• Review, complete, and sign off on inspection and maintenance documentation
• Support technicians with technical guidance, troubleshooting, and on-the-job coaching
• Drive knowledge transfer and skills development within the team
• Coordinate with customers, suppliers, and internal departments to support daily operations and equipment availability
• Contribute to continuous improvement by enhancing processes, procedures, and equipment reliability
• Identify and implement technical and cost-saving improvements to improve asset availability
• Maintain full responsibility for workshop administration, including work orders, time tracking, and invoicing preparation
• Actively promote and lead safety culture, ensuring compliance with OHS and TCR safety standards
• Perform hands-on technical duties when required and complete other tasks as assigned to support business needs

Qualifications

Expert technical background in GSE maintenance and repair: mechanics, hydraulics, electricity, air pressure, aircon/refrigeration units, and electrical systems (Preferred)

Ability to make complex decisions whilst under pressure

Stress resistant

Assists in implementation of formal quality improvement

Demonstrates continuing commitment to achieving a OHSA friendly working environment by seeking out and attending additional safety education classes over and above those required

Assists in implementing safety culture

Strives to be a role model

Real team player

Strong in communications

Drive for excellence

Good MS Office 365 skills

Leadership skills: facilitating teamwork, communicating the vision, effective delegation, managing change, managing conflict, directing others

Fully fluent in English – both oral and written

Benefits

Pay range is: $40 - $43 an hour based on experience and qualifications

Our Comprehensive Benefits Include:

• Health, Dental, Vision, STD/LTD, and Life Insurance
• Employee Assistance Program (EAP)
• Generous Vacation and Sick Leave
• Plus a 401K with matching contributions
• Unlimited Referral Bonuses – because we know great people know great people

About the Role

The Workshop Supervisor ensures quality of service towards our clients by showing the right leadership skills, based on our TCR values which they promote and implements. At the workshop, safety of all stakeholders is ensured by the supervisor. They perform reporting on safety, quality, and performance.

Schedule

Full-time

Pay

$40 - $43 an hour based on experience and qualifications