Workshop Manager

Key Job Responsibilities

• Oversee daily operations of the service department, including staffing and training.
• Ensure compliance with safety standards and company policies.
• Cook up coordination with the workshop manager for scheduling and technician performance.
• Support the sales team with technical insights and assistance.
• Attend management meetings and submit performance reports.
• Develop and implement service strategies aligned with company goals.
• Optimize resource allocation and ensure timely service delivery.
• Keep up with industry trends to suggest innovative improvements.
• Lead hiring, training, and mentoring of service staff.
• Maintain high service quality through strong standards and procedures.

Desired Candidate Profile

• Bachelor’s degree in Mechanical Engineering or related field.
• Minimum 5 years of service management experience in the marine industry.
• Mercury certification required.
• Strong leadership and team management skills.
• Excellent interpersonal and customer-facing communication abilities.
• Skilled in managing multiple tasks and prioritizing work effectively.
• Deep knowledge of outboard/inboard engines and components.
• Proficient with relevant software and systems.
• Fully fluent in English and Arabic (written and spoken).
• Flexible to work weekends, holidays, and overtime when needed.
• Willing to travel as required.
• MTU/ZF certification or experience is a plus.