Workplace Technologies Engineer

Volkswagen Financial Services, a wholly-owned subsidiary of Volkswagen Group, is the trusted key to mobility for its brand partners. We are committed to supporting the Audi, Ducati, and Volkswagen brands and their Dealers, specializing in providing accessible mobility solutions for its Customers. The company’s offerings include Retail Leasing, Retail Financing, Commercial Financing for new and used vehicles, and End-of-Term vehicle disposition.

About the Role

This position is a Career Level 20P located in Libertyville, IL with a hybrid role classification. The Workplace Technologies Engineer is responsible for designing, implementing, maintaining, and supporting all components of the Office 365 and Windows PC environments in a diverse enterprise setting. This role serves as a subject matter expert for Office 365, legacy on-premises productivity applications, and Windows deployment automation.

Responsibilities

• Manage and monitor deployment of all client Windows Operating systems, software, patches, critical updates, and service packs on a timely basis in physical and virtual environments.
• Develop and maintain automated deployment systems which cater to self-service.
• Recommend process improvements to ensure system scalability and reliability.
• Monitor the health of distribution points as well as content being distributed throughout the enterprise.
• Assist in the development, implementation, and support of client systems management.
• Work with the Sr. Manager, Workplace Technologies to develop deployment specifications and configurations.
• Act as the tier 3 technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers, including issues escalated to the highest level of management for Microsoft Teams conferencing room systems. This includes design, hardware/software evaluations, monitoring, and troubleshooting.
• Collaborate with subject matter experts and escalation managers when additional support is needed.
• Work hand in hand with architects and engineers to design Workplace Technologies solutions.
• Maintain an intimate understanding of Networking Technologies (WiFi, DNS, DHCP, VLANs, and VPN troubleshooting).
• Maintain technical knowledge in the industry with internal/external training to improve performance and develop specialization.
• Develop a deep understanding of the entire M365 application stack, including the various subscription plans, Active Directory & Entra ID, and Microsoft Intune/SCCM.
• Provide 3rd level support for the end-user computing platform.
• Develop scripts to evaluate the environment and deploy solutions using PowerShell.

Requirements

• B.S. in Computer Science (or equivalent experience).
• 7+ years in Information Technology.
• 7+ years supporting Workplace Technologies Services.
• Experience with Microsoft M365 and/or Microsoft server technologies (e.g., Exchange Server, SharePoint Server, and/or OneDrive) and/or Microsoft Windows operating systems, configuration, and deployment platforms (SCCM, Intune).
• 2+ years’ experience with scripting and automation technologies (PowerShell, Microsoft Graph API, Azure Automation).

Skills

• Comprehensive knowledge of M365 suite (Word, Excel, PowerPoint, Outlook, OneDrive, Windows OS, Power Platform, Viva Platform).
• Active Directory & Entra ID.
• SharePoint Online, Exchange Online, Microsoft Teams.
• Microsoft Windows 10/11 Enterprise.
• Microsoft System Center Configuration Manager and Intune.
• Group policy creation and administration.
• Proficiency in managing and securing endpoints (laptops, printers, scanners, mobile devices).
• Virtual Workstation system design and administration.
• Windows PowerShell, Shell & VBScript (scripting).
• Basic knowledge of networking, server, and virtual technologies.
• Clear and effective communication with team members and stakeholders.
• Ability to explain technical concepts to non-technical users.
• Security mindset – design, implement, and maintain secure solutions.
• Willingness to learn and stay up to date on the latest technologies and trends.
• Thorough knowledge of legacy Office applications (Word, Excel, OneNote, PowerPoint, Teams, OneDrive, etc.).