Workplace Engineering Manager, Unified Communication

About the role

This role is designed for a Unified Communications leader with deep telecom and collaboration experience, focused on building resilient, secure, and scalable platforms—not general IT operations or software product delivery.

Responsibilities

• Define and evolve the architecture for enterprise voice, video, messaging, and A/V systems across VERSANT’s global footprint.
• Lead a UComm engineering organization that includes a VoIP-focused offshore team, while working closely with onshore A/V, workplace experience, and facilities partners.
• Establish technical standards, resiliency models, escalation paths, and security controls, enabling consistent execution and predictable behavior during both normal operations and incident scenarios.
• Help shape the communications and A/V architecture for VERSANT’s new HQ, defining a modern, state-of-the-art blueprint that will be standardized and deployed across 20+ global locations.

Requirements

• Proven experience leading Unified Communications or Enterprise Voice engineering teams, with ownership of platform architecture and technical standards.
• Strong experience operating Slack and Zoom as enterprise collaboration platforms in large-scale environments.
• Deep technical expertise with Cisco Unified Communications, including: VoIP architecture, call routing, and survivability design, Integration with Zoom Phone or comparable cloud telephony services, Physical phone deployments (e.g., Poly or equivalent).
• Extensive experience with enterprise A/V systems, including: Conference room and telepresence architecture, Networking considerations (QoS, VLANs, bandwidth planning, redundancy), Device and hardware standardization.
• Experience leading UComm engineering teams, including offshore VoIP engineers.
• Strong cross-functional collaboration experience with: Workplace Product & Operations, Cyber Security, End User Compute Engineering.

Qualifications

• Strong understanding of PSTN architecture and carrier services, including: Redundant call paths and failover design, Physical telephony as a continuity mechanism during VoIP outages.
• Key near-term responsibility is helping us shape the communications and A/V architecture for VERSANT’s new HQ, defining a modern, state-of-the-art blueprint that will be standardized and deployed across 20+ global locations.

Desired Characteristics

• Background as a telecom, UComm, or workplace communications engineer prior to people leadership.
• Strong security-by-design mindset, including voice security, signaling protection, identity integration, and device trust.
• Demonstrated ownership of vendor strategy, including technical evaluation, roadmap influence, and lifecycle planning.
• Active engagement with emerging UComm platforms, devices, and A/V technologies.
• Comfortable operating as a senior engineering leader focused on architecture, resiliency, and standards, rather than operational task management.