Workforce Operations Coordinator

About the role

The Operations Assistant provides vital day-to-day operational support with a primary focus on staff scheduling and workforce coordination for assigned communities. This role is responsible for schedule creation and finalization, real-time schedule management, and support of timekeeping and payroll processes to ensure continuity of services. The ideal candidate is highly organized, detail-oriented, and able to manage competing priorities in a fast-paced healthcare environment.

Responsibilities

• Create and finalize staff schedules
• Manage schedules in real-time
• Support timekeeping and payroll processes
• Coordinate workforce to ensure continuity of services

Requirements

• High school diploma or equivalent
• Experience in scheduling, timekeeping, payroll support, or administrative operations
• Strong organizational skills with the ability to manage multiple priorities and deadlines
• Proficiency with scheduling, timekeeping, and payroll systems
• Excellent communication, problem-solving, and interpersonal skills
• Ability to work independently and collaboratively within a team environment

Preferred Qualifications

• Associate’s degree or higher in Business, Healthcare Administration, or a related field
• Previous experience in healthcare, community-based services, or hospital operations
• Familiarity with workforce management or electronic scheduling systems
• Experience supporting multi-site or system-level operations

Key Competencies

• Attention to detail
• Time management and prioritization
• Adaptability and flexibility
• Customer service mindset
• Professional judgment and discretion

Physical & Work Requirements

• Ability to work in a fast-paced operational environment
• Flexibility in work hours may be required to support scheduling needs or system coverage

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Tuition support
• Matched retirement plans for team members working 32+ hours per pay period

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.