Workforce Operations Analyst

About the role

Draftomat is looking for a Workforce Operations Analyst to contribute to customer service, scheduling, gardening and landscape-related operations, order coordination, project support, and vendor administration. You will analyze operational performance and improve processes, capacity, reporting, and decision-making while working with the teams responsible for this area. The role is full time and 100% remote, open to candidates throughout the United States.

Employment type: Full Time
Work arrangement: 100% Remote — United States
Experience level: Associate

Responsibilities

• Collect and analyze operational data related to volume, capacity, service levels, productivity, cost, or cycle time.
• Build reports and dashboards that show trends, bottlenecks, exceptions, and performance against targets.
• Map current processes, identify recurring delays or control gaps, and quantify improvement opportunities across customer scheduling and service operations.
• Partner with operational teams to test process changes and measure results after implementation.
• Maintain assumptions, metric definitions, source notes, and documentation for recurring analysis while supporting customer scheduling and service operations.
• Prepare clear recommendations and management summaries based on evidence and measurable impact.

Requirements

• Strong analytical, spreadsheet, process-mapping, and problem-solving skills.
• Experience with operational metrics, dashboards, BI tools, SQL, or reporting platforms is helpful.
• Ability to break complex workflows into measurable steps and identify root causes.
• Clear communication with both operational and analytical stakeholders.
• Strong documentation discipline and attention to data quality.
• A pre-employment background check is required.

Pay

Base salary: $82,000 - $91,000 per year