Workforce Management Process Analyst

About the role

What You Will Do:

• Maintain and support the workforce management system.
• Partner with operations leadership to improve productivity, efficiency, and resource utilization.
• Develop, implement, and maintain labor standards for warehouse operations.
• Conduct time studies and workflow analysis to establish accurate performance expectations.
• Maintain warehouse layouts, process maps, and operational flow documentation.
• Collect and analyze operational data to identify opportunities for labor and process improvements.
• Review workforce management reports and performance metrics with supervisors and management teams.
• Train supervisors and support staff on workforce management tools, reporting processes, labor standards, and performance measurement methodologies.
• Maintain system data, including job codes, equipment information, security access, employee schedules, and related workforce management files.
• Validate labor standards and recommend corrective actions when process, equipment, or operational changes occur.
• Support continuous improvement initiatives focused on safety, quality, productivity, and operational efficiency.
• Evaluate labor adjustment requests and exercise sound judgment to ensure data accuracy and consistency.

  Responsibilities

  What You Will Do:

  • Maintain and support the workforce management system.
  • Partner with operations leadership to improve productivity, efficiency, and resource utilization.
  • Develop, implement, and maintain labor standards for warehouse operations.
  • Conduct time studies and workflow analysis to establish accurate performance expectations.
  • Maintain warehouse layouts, process maps, and operational flow documentation.
  • Collect and analyze operational data to identify opportunities for labor and process improvements.
  • Review workforce management reports and performance metrics with supervisors and management teams.
  • Train supervisors and support staff on workforce management tools, reporting processes, labor standards, and performance measurement methodologies.
  • Maintain system data, including job codes, equipment information, security access, employee schedules, and related workforce management files.
  • Validate labor standards and recommend corrective actions when process, equipment, or operational changes occur.
  • Support continuous improvement initiatives focused on safety, quality, productivity, and operational efficiency.
  • Evaluate labor adjustment requests and exercise sound judgment to ensure data accuracy and consistency.

    Requirements

    Who You Are:

    • An analytical problem-solver with a strong understanding of warehouse and distribution operations.
    • Enjoy working with data, identifying process improvement opportunities, and collaborating with leaders to drive operational excellence.
    • Communicate effectively with employees at all levels of the organization and can translate complex information into practical solutions.

      Qualifications

      What You Will Need:

      • Bachelor's degree in Industrial Engineering, Operations Management, Supply Chain, or a related field preferred.
      • Equivalent combination of education and relevant experience may be considered.
      • Equivalent industry experience of 8-10 years may be considered in lieu of a degree.
      • Possess 4-6 years of experience in warehouse, distribution, industrial engineering, workforce management, or related operations environments.

        Skills & Abilities

        Skills & Abilities:

        • Knowledge of warehouse and distribution center operations.
        • Experience conducting time studies, labor analysis, or process improvement activities.
        • Strong analytical and mathematical skills.
        • Proficiency with computer applications, databases, and reporting tools.
        • Excellent verbal, written, and interpersonal communication skills.
        • Ability to train and coach operational personnel on workforce management processes and tools.
        • Ability to analyze data and provide actionable recommendations to leadership.

          Who We Are

          We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.

          Benefits

          A full benefits package: paid time off; medical, dental and vision insurance, employer-sponsored profit sharing and 401(k).