Workforce Management Manager

About

MCI is a leading provider of contact center solutions across various industries including Automotive Industry, Energy & Utilities, Financial Services, Government & Municipal, Healthcare Services, Insurance Industry, Property & Real Estate, Retail & Ecommerce, Technology Sector, and Transportation & Travel. Our service delivery locations span United States, Canada, Central America, Europe, Philippines, and South Africa.

Services

• CX Business Process Outsourcing
• CX Technology Solutions
• Recruiting Outsourcing
• Technical Support

Qualifications

We are seeking candidates with a strong background in customer service, sales, or related fields. Experience in the contact center industry is preferred but not required. Excellent communication skills, both verbal and written, are essential. Proficiency in Microsoft Office Suite is also required.

Benefits

At MCI, we offer competitive compensation packages, comprehensive benefits, professional development opportunities, and a supportive work environment. We believe in fostering a culture of continuous improvement and growth.

Pay

Compensation is commensurate with experience and qualifications.

Schedule

Our schedules vary based on the specific role and location, but typically include flexible hours to accommodate your needs.