Workforce Management Analyst - PS

Responsibilities

• Analyzes historical staffing data to identify trends, insights and areas for improvement.
• Creates process maps, reports and dashboards to communicate findings and implement solutions.
• Makes recommendations based on data that support business objectives.
• Monitors real time data including appointment utilization to ensure optimal PSC performance.
• Builds plans to address gaps in staffing levels for optimal resource allocation.
• Presents justifications for additional staff based on patient volume and appointment demand.
• Collaborates with patient services leadership team to develop scheduling strategies.
• Works closely with HR and training teams to reduce placement time of key resources.

Requirements

• High School diploma or equivalent; associates degree.
• Proven experience as a business analyst or similar role.
• Project management skills.
• Strong analytical and problem-solving skills.
• Expertise in data analysis tools.
• Excellent communication and interpersonal skills.
• Detail orientation with strong organizational abilities.
• Strong collaboration and influencing skills.

Qualifications

• Required: Bachelor’s degree (Preferred).

Benefits

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours.
• Best-in-class well-being programs.
• Annual, no-cost health assessment program.
• Blueprint for Wellness® mental health program.
• Vacation and Health/Flex Time.
• 6 Holidays plus 1 "MyDay" off.
• FinFit financial coaching and services.
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
• Employee stock purchase plan.
• Life and disability insurance, plus buy-up option.
• Flexible Spending Accounts.
• Annual incentive plans.
• Matching gifts program.
• Education assistance through MyQuest for Education.
• Career advancement opportunities.

About the Role

Worksforce Management Analyst at Quest Diagnostics is responsible for analyzing staffing trends and creating forecasts to optimize staffing resources. This role involves making recommendations based on data that support business objectives, monitoring real-time data to ensure optimal PSC performance, and collaborating with various teams to improve resource allocation and employee satisfaction.

Pay

$60,500+ per year. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and market and organizational factors.

Schedule

Hybrid Schedule, Monday to Friday, 8:00 AM to 5:00 PM.

Equal Opportunity Employer

We are committed to providing equal employment opportunities to all individuals regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, age, or veteran status.