Workforce Identity and Access Management (WIAM) Manager

About the role

Lead, coach, and develop a global IAM cyber security team. Serve as product owner for Workforce IAM, defining roadmaps that support cybersecurity and technology goals, business requirements, regulatory expectations, operational stability, and cyber risk reduction. Mature IAM platforms and processes. Own IAM change, incident, problem, release, escalation, on-call, root cause, remediation, hypercare, and lessons-learned processes. Improve service quality through meeting or exceeding SLAs, ticket triage, automation, documentation, runbooks, peer reviews, and continuous improvement practices. Lead IAM and Privileged Access Management (PAM) governance, entitlement reviews, compliance evidence, audit responses, and control improvements aligned to cybersecurity frameworks and regulatory expectations. Lead joiner, mover, leaver, human and non-human identity lifecycle processes. Drive automation and modernization of WIAM workflows including provisioning, deprovisioning, certifications, application onboarding, and access controls. Establish and report on OKRs and KPIs. Manage vendor relationships, budgets, costs, and delivery outcomes.

Responsibilities

• Lead, coach, and develop a global IAM cyber security team.
• Serve as product owner for Workforce IAM, defining roadmaps that support cybersecurity and technology goals, business requirements, regulatory expectations, operational stability, and cyber risk reduction.
• Mature IAM platforms and processes.
• Own IAM change, incident, problem, release, escalation, on-call, root cause, remediation, hypercare, and lessons-learned processes.
• Improve service quality through meeting or exceeding SLAs, ticket triage, automation, documentation, runbooks, peer reviews, and continuous improvement practices.
• Lead IAM and Privileged Access Management (PAM) governance, entitlement reviews, compliance evidence, audit responses, and control improvements aligned to cybersecurity frameworks and regulatory expectations.
• Lead joiner, mover, leaver, human and non-human identity lifecycle processes.
• Drive automation and modernization of WIAM workflows including provisioning, deprovisioning, certifications, application onboarding, and access controls.
• Establish and report on OKRs and KPIs.
• Manage vendor relationships, budgets, costs, and delivery outcomes.

Requirements

• 8 years of proven experience leading global IT or cybersecurity teams with accountability for service delivery, operational excellence, and continuous improvement.
• Strong Workforce IAM experience across governance, lifecycle management, access management, certifications, authentication, directory services, and related controls.
• Experience with SailPoint, Microsoft Entra ID, Active Directory, ServiceNow, HashiCorp, and related IAM technologies.
• Ability to translate business, risk, audit, compliance, and operational requirements into practical IAM controls, roadmaps, governance models, and measurable outcomes.
• Experience with Agile, Waterfall, or hybrid delivery models, including prioritization, requirements gathering, backlog management, and project execution.
• Strong service mindset with experience improving customer satisfaction, policies, standards, procedures, compliance evidence, and measurable IAM outcomes.
• Strong stakeholder, vendor, communication, analytical, troubleshooting, and cross-functional collaboration skills.
• CISSP, CISM, or technology-specific certifications in SailPoint, Microsoft, security, or identity technologies preferred.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Cybersecurity, or a related field.
• CISSP, CISM, or technology-specific certifications in SailPoint, Microsoft, security, or identity technologies preferred.

Skills

• Strong leadership and coaching skills.
• Proven experience in IAM governance and lifecycle management.
• Experience with IAM tools and technologies such as SailPoint, Microsoft Entra ID, Active Directory, ServiceNow, HashiCorp, etc.
• Excellent communication and stakeholder management skills.
• Ability to prioritize and manage multiple projects simultaneously.
• Experience with Agile methodologies and project management tools.

Benefits

CSC offers a competitive and comprehensive benefits package that includes:

• Annual leave
• Tuition reimbursement
• Referral bonuses
• and more.

Pay

Compensation is commensurate with experience.

Schedule

This role is full-time and remote.