Workforce Development Career Coach

Duties & Responsibilities

• Provide comprehensive case management for participants, including assessment, service planning, and follow-up.
• Identify barriers to employment and connect participants to appropriate support services.
• Develop, implement, and monitor Employment Development Plans (EDPs).
• Track participant progress and update EDPs regularly (minimum every six months).
• Maintain accurate, complete, and timely participant records and documentation in required systems.
• Aid participants in overcoming barriers impacting employment, training, or retention.
• Serve as an advocate for participants as needed.

Career Counseling & Participant Support

• Conduct individual and group vocational, occupational, and employment counseling.
• Provide guidance on career pathways, training opportunities, and employment options.
• Deliver core and intensive services to support participant self-sufficiency.
• Support participants in developing skills necessary for long-term employment success.

Employer & Community Engagement

• Build and maintain working relationships with local employers to support job placement opportunities.
• Conduct regular employer outreach to identify workforce needs and promote program services.
• Collaborate with community agencies and partners to connect participants to resources.
• Collaborate with One Stop staff and partner organizations to support participant services.

Workshops & Employment Services

• Plan, schedule, and deliver employment readiness workshops, including:
• Work readiness
• Resume and cover letter writing
• Interviewing skills
• Job search techniques
• Job retention and workplace success
• Coping with job loss and career transitions
• Provide hands-on assistance with job search and employment preparation.

Program Support & Coordination

• Coordinate with internal staff and external partners to support participant goals.
• Follow established processes and guidance provided by leadership and program staff.
• Cross-train in other workforce programs to better serve participants.
• Support achievement of program performance outcomes through effective service delivery and participant engagement.

Essential Skills

• Strong organizational, case management, and communication skills.
• Excellent oral and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Understanding of computer systems and office applications.
• Ability to work effectively with diverse populations.
• Ability to function effectively in a fast-paced environment.

Travel Requirements

• Requires up to weekly daytime travel within the Eastern Region, as well as occasional overnight travel for training and/or conferences.

Physical Requirements

• Frequent and continuous sitting/moving about.
• Continuous use of fine motor skills.
• Pushing and pulling of up to 20 lbs.
• Positions may require prolonged monitor viewing.
• Equipment used includes standard office equipment and a variety of computer hardware and software.

Schedule Details

• Must be available to work 40 hrs. per week with normal work hours from 8:00 am to 5:00 pm.
• Occasional evening and weekend hours may be required.

Additional Duties & Responsibilities

• Perform other duties as assigned.

Minimum Qualifications

• Associate’s degree in education, human services, sociology, psychology, social work, guidance and counseling, or a related field, or equivalent combination of education and experience.
• Knowledge of Workforce Innovation and Opportunity Act (WIOA) programs and services.
• Valid New Mexico driver’s license, as travel is required.
• Must be able to work in person at the designated America’s Job Center within the Eastern New Mexico region.

Preferred Qualifications

• Bachelor’s degree in education, human services, sociology, psychology, social work, guidance and counseling, or a related field, or equivalent combination of education and experience.
• Two (2) or more years of experience in a human services, workforce development, or educational field.