Workforce Administration Analyst I

About the role

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Responsible for interpreting, analyzing, and executing complex employee data transactions in Workday, OnBase, and vendor systems. Ensures data integrity through proactive audits, validation routines, and instructional feedback to requestors, promoting accurate and compliant updates. Partners closely with HR Operations, Talent Acquisition, Employee and Labor Relations, Payroll, and vendors to ensure consistent application of policies and processes. Requires analytical judgment and professional expertise to interpret requests, determine the appropriate business process, and provide education to HR partners and managers to ensure data accuracy and compliance with organizational standards.

Responsibilities

• Interpret and analyze requests to determine appropriate actions, applying a strong understanding of HR data processes and system dependencies.
• Identify when destructive edits (e.g., deletions) should be replaced with corrective changes that preserve historical accuracy.
• Ensure data integrity across HR systems by conducting proactive audits, reconciling discrepancies, and implementing data validation and correction procedures.
• Provide instructional feedback to requestors to prevent recurring data issues.
• Advise HR staff, managers, and other stakeholders on the correct Workday processes and best practices to achieve desired outcomes, often translating complex workflows into clear, actionable guidance.
• Serve as a key point of contact for employees, HR, and managers to provide analytical support and recommendations related to workforce administration transactions.
• Evaluate requests to recommend compliant and efficient solutions.
• Collaborate cross-functionally with Compensation, Payroll, and HR Operations to resolve complex or escalated data issues that require research and judgment.
• Lead or contribute to data integrity and compliance initiatives, including project-based updates, mass data loads, and configuration testing related to workforce transactions.
• Support implementation of HR and Compensation Operations projects, providing input on system and process enhancements to improve accuracy and efficiency.
• Document and communicate findings, summarize root causes of data issues, and recommend process improvements.
• Exercise professional judgment and discretion in determining appropriate solutions within established policies, standards, and regulatory frameworks.

Requirements

• Human Resources experience: 1-2 years required.

Qualifications

• Bachelor's Degree in Human Resources Management, Business Administration, or related field of study required (experience can be accepted in lieu of a degree).

Skills

• Analytical and problem-solving skills; ability to interpret complex requests and recommend appropriate business processes.
• Demonstrated expertise in maintaining data integrity and compliance across HR systems.
• Proficiency with Workday or comparable HCM systems and MS Office Suite.
• Excellent communication and interpersonal skills, with the ability to educate stakeholders on system processes and compliance requirements.