Workflow Processing Specialist

Overview

Works under general supervision. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees.

Responsibilities

• Responsible for daily preparation of call center workflow
• Responsible for accurate data entry of incoming prescriptions and refills
• Responsible for maintaining prescription refill requests
• Responsible for Foundation Assistance management
• Responsible as a backup for inbound/outbound calls as required
• Responsible for accurately selecting billing and shipping methods for incoming patient orders
• Provide clinical services in TherigySTM
• Provides resolution to customer service issues to ensure member satisfaction
• Work with members to provide resolution to payment related issues on accounts/orders
• Maintain and keep reasonable production as determined by supervisor
• May assist in orienting and training new employees
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned

Qualifications

• Must be available and on-time for scheduled work shifts
• Must be able to work nights as required
• Minimum: High School Diploma or GED
• Preferred: Pharmacy technician or related certification
• Past experience in a customer service related field
• 6-12 months experience as a pharmacy technician
• Broad knowledge of medications, physician orders, and pharmacy systems
• Strong communication skills
• Outstanding customer service skills
• Excellent organization skills
• Ability to multitask and prioritize
• Excellent computer and keyboarding skills

Pay

$18.00-21.00 an hour. The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.