Workflow Process Specialist

About the company

As of November 1, 2025, Sunoco LP has successfully completed its acquisition of Parkland Corporation. Sunoco LP is a leading energy infrastructure and fuel distribution master limited partnership operating across 32 countries and territories in North America, the Greater Caribbean, and Europe. The Partnership’s midstream operations include an extensive network of approximately 14,000 miles of pipeline and over 160 terminals. This critical infrastructure complements the Partnership’s fuel distribution operations, which distribute over 15 billion gallons annually to approximately 11,000 Sunoco and partner-branded retail locations, as well as independent dealers and commercial customers.

About the role

The Workflow Process Specialist is responsible for identifying process improvement areas and working with the Sunoco IT team to develop solutions and prioritize the work needed. This role provides project management and process improvement support while working directly with business leads to develop business requirements and assure proper field training. The specialist serves as the main liaison between the various business groups operating within Salesforce and systems automation development teams.

Responsibilities

• Identify process gaps, inefficiencies, and automation opportunities by collaborating with business leaders to define and document business requirements.
• Partner with IT, Salesforce, Operations, Legal, Finance, Credit, Account Management, Onboarding, and other business teams to design and implement process improvements.
• Facilitate process mapping sessions to document current-state and future-state workflows and identify improvement opportunities.
• Prioritize enhancement requests and work with development teams to define scope, requirements, testing, and implementation plans.
• Serve as the primary liaison between business stakeholders, Salesforce teams, and systems development resources to ensure successful project execution.
• Partner with the Legal team to identify, manage, and implement process improvements and workflow efficiencies within the Contract Lifecycle Management (CLM) system.
• Support CLM enhancements by gathering business requirements, coordinating testing activities, facilitating user adoption, and assisting with change management initiatives.
• Coordinate cross-functional efforts between Legal, IT, Salesforce, Operations, and other business stakeholders to streamline contract, approval, and workflow processes.
• Manage enhancement requests and process changes from concept through implementation, ensuring business objectives and operational efficiencies are achieved.
• Act as a liaison between business stakeholders, Salesforce teams, Legal, and systems development resources to support successful project execution.
• Lead and support change management activities associated with process improvements, including communications, training, documentation, and user adoption.
• Develop and maintain training materials, standard operating procedures, and user guides for new and enhanced workflows.
• Monitor post-implementation performance and continuously refine processes based on operational feedback and data analysis.
• Serve as a liaison to the Operations Support team to ensure ongoing user support and training needs are addressed.

Requirements

• Minimum of five (5) years of experience in business process improvement, workflow management, project management, operations, legal operations, or related disciplines.
• Experience working with Salesforce or other Customer Relationship Management (CRM) platforms required.
• Experience supporting Contract Lifecycle Management (CLM) systems, contract workflows, and legal process improvements preferred.
• Experience working closely with Legal departments and understanding contract review, approval, compliance, and document management workflows.
• Proven ability to work in interdisciplinary environments and collaborate effectively with IT, Salesforce teams, Operations, Legal, Finance, and business stakeholders.
• Extremely detail-oriented with a demonstrated ability to maintain process integrity, data accuracy, documentation quality, and compliance across multiple systems and workflows.
• Strong organizational, analytical, and problem-solving skills with the ability to manage multiple initiatives simultaneously.

Preferred competencies

• Contract Lifecycle Management (CLM)
• Salesforce / CRM Administration
• Legal Operations
• Business Process Reengineering
• Workflow Automation
• Change Management and User Adoption
• Requirements Gathering and Documentation
• Cross-Functional Project Management

Work style & values

Humble. Hungry. Smart. Does this sound like you? Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required? Someone who sees the bigger picture?

Eligibility & hiring process

Candidates must be legally eligible to work in the country in which they applied. The company is unable to sponsor employment visas at this time. Final candidates will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing. The company may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses; these tools assist the recruitment team but do not replace human judgment, and final hiring decisions are made by humans.