Workflow Deployment- ServiceNow Adjunct Instructor

About the role

We are passionate about education and student success. CIAT is growing and seeking educators and professionals with a passion for mentoring others to bring that belief to life through thoughtful execution, partnership, and a strong commitment to the people we serve.

Schedule

• Live classes are scheduled twice per week, on Monday and Tuesday from 6:00 pm to 9:30 pm (Pacific Time).
• Remote work must be performed while residing in California, New Mexico, Florida or Massachusetts.

Responsibilities

• Plan and organize instruction in ways that maximize virtual student learning and engagement.
• Modify, where appropriate, instructional methods and strategies to meet diverse students’ needs.
• Employ appropriate teaching and learning strategies to communicate subject matter to students.
• Possess thorough and accurate knowledge of ServiceNow workflow deployment, including hands-on experience with ServiceNow administration, application development, and performance analytics.
• Collaborate with colleagues, attend meetings and academic initiatives for overall program improvement.
• Stay current in subject matter through professional development, involvement in professional organizations, and attending meetings, conferences, or workshops.
• Keep updated with advancements and best practices in adult education and instructional design, participating in relevant workshops, conferences, and training sessions to enhance teaching skills and incorporate innovative methods into virtual course delivery.
• Design, update, and align course materials with college standards for adult learners.
• Develop hands-on labs, assessments, and other course materials, while evaluating their effectiveness.
• Build and maintain course shells and templates, including syllabi, exams, discussions, assignments, and assessments.
• Select instructional materials that align with course objectives.
• Keep curriculum, syllabi, textbooks, and Canvas up to date.
• Review course material for accuracy and relevance, providing recommendations for improvements.
• Ensure compliance with accreditation standards for instructional quality and education.
• Maintain compliance with accreditation related to instructional quality and scheduled class hours requirements and CIAT policies and procedures.
• Promote collaboration with other staff members and participate in the implementation of new projects and ideas.
• Adhere to CIAT business casual attire; clothing should be neat, clean, and without rips and holes (CIAT polo shirts are available).

Requirements

• Bachelor’s degree (required).
• Official transcripts of the bachelor’s degree must be provided.
• Minimum of three years of professional experience working with ServiceNow or two years of ServiceNow administration experience and one year of IT Service Management experience.
• Demonstrated expertise and knowledge in using the functions and features of the ServiceNow platform.
• Demonstrated ability to deliver engaging and effective lesson plans that meet the diverse needs of students.
• Strong communication skills, both verbal and written, with the ability to effectively convey information and interact with students, colleagues, and others.
• Commitment to fostering an inclusive and supportive learning environment that respects the diversity of students’ backgrounds, experiences, and perspectives.
• Adhere to CIAT’s compliance requirements to ensure all Federal, State, accreditation, and institutional policies and procedures are being met.
• Follow communication guidelines to ensure high levels of customer satisfaction and professionalism.
• Must be able to embody CIAT’s mission, vision, purpose, and values.

Preferred Qualifications

• Preferred degree in Business Administration, Information Technology, Computer Science, Organizational Management, or related Technology and/or Business Administration fields.
• Preferred industry certifications such as ServiceNow Certified Application Developer, ServiceNow Application Specialist, ServiceNow Systems Administrator, or ServiceNow Implementor.
• Prior experience in curriculum development and instructional design for college-level courses.
• Preferred experience in Canvas, Moodle, Cornerstone, Blackboard, Saba, Chamilo, or iSpring.
• Knowledge of current trends, best practices, and didactic approaches in higher education.

Physical Demands

• Essential functions require sitting for extended periods of time.
• Ability to type, use a computer to search for information and input information while speaking on the phone is required.
• Frequently use the computer, mouse, and telephone to conduct regular tasks.
• Compute simple to simple mathematical calculations as a normal part of this role.

Work Environment

• Work from a home office environment.
• Use standard office equipment such as computers, phones, and virtual communication tools.
• Ensure home office is a safe and ergonomic working environment.
• Maintain data security and confidentiality in accordance with company policies and use secure connections for all work-related activities.

Pay

• $38 USD – $42 USD