Workflow Coordinator

Key Responsibilities

• Monitor and manage the daily workflow of the Paralegal Service Center.
• Serve as the central point of coordination for incoming paralegal requests.
• Receive, review, prioritize, and assign incoming work requests based on urgency, complexity, deadlines, and staff availability.
• Communicate with requestors to obtain missing information or clarification about paralegal projects.
• Balance workloads across the paralegal team to maximize efficiency and productivity.
• Track assignments from intake through completion to ensure service standards and deadlines are met.
• Monitor paralegal assignment queues, identify workflow bottlenecks, and redistribute work when needed.
• Track deadlines and proactively address workload concerns before service levels are impacted.
• Escalate priority issues or resource constraints to management as appropriate.
• If workflow coordination responsibilities are slow, utilize a timekeeper number to provide direct billable support as a backup resource.

Qualifications

• Bachelor's degree
• 10+ years of litigation paralegal experience with broad knowledge of legal workflows
• Experience working in a national law firm is strongly preferred
• Strong understanding of a variety of paralegal assignments and required effort
• Strong organizational and time-management skills with the ability to manage multiple competing priorities
• Excellent project management skills
• Sound judgement in prioritization and workload allocation
• Strong communication and collaboration skills
• Proficiency with Microsoft Office Suite and document management systems
• Ability to work independently while collaborating effectively across teams
• Experience with legal workflow management software is a plus