Workers' Compensation Senior Claim Representative

Responsibilities

• Effectively manage workers’ compensation claims requiring timely investigations and financial accuracy
• Provide benefit oversight, appropriate file disposition and adherence to statutory guidelines for all claims
• Leverage a network of professional resources that may include: doctors, nurses, attorneys and regulators to facilitate our mission of restoring the lives of our claimants
• Provide exceptional customer service by establishing and maintaining productive business relationships with customers
• Utilize critical thinking skills to gather and analyze data information to inform critical claim decisions
• Provide accurate mathematical calculations of disability benefit rates and claim financial exposures
• Leverage contemporary technology to achieve accurate and efficient claim outcomes
• Consistently demonstrate professional diplomacy during all interactions with customers
• Contribute to a courageous culture that promotes collaboration and inclusion to maximize operational performance and employee engagement
• Embrace a culture of continuous improvement

Qualifications

• Claim Administrator certification with the Washington State Department of Labor & Industry required
• Minimum of 2+ years of experience in workers' compensation claim handling required
• Certification exams and adjusting licenses as required by state
• Outstanding interpersonal skills
• Strong focus delivering outstanding customer service
• Demonstrated strong written and verbal communication skills
• Demonstrated consistent high level of performance and achievement over career span
• Ability to meet productivity targets in a fast-paced, team-oriented environment
• Excellent time management skills with the ability to manage competing priorities
• Ability to adapt and flourish using industry-changing workflows
• Strong computer proficiency in the MS Office Suite (Word, Excel, Outlook & PowerPoint)
• Demonstrated desire to promote a culture of continuous learning that is built on teamwork, collaboration, transparency, and accountability to one another
• HS Diploma required, bachelor’s degree is preferred

Additional Details

• As a condition of your employment, you must obtain and maintain a State Adjuster's License to process Property & Casualty Insurance. Continued employment with The Hartford is contingent upon the successful passage of the Licensing exam within 1 year from your date of hire.