Workers Compensation Claims Trainee - New England

About the INVEST Program

The INVEST Program Guardian Pathway is a 6-month paid, fully remote, entry-level immersive learning experience designed for recent college graduates. It offers real-world exposure, personalized coaching, mentorship, and a clear, long-term career path in the insurance industry.

Program Highlights

• 6-month, paid, fully remote learning track
• Virtual classroom, peer shadowing, simulations, case studies, and hands-on experience
• Fully remote (candidates must physically reside in specified states)
• Interactive sessions, one-on-one mentorship, collaborative projects, and exposure to a wide variety of industries, clients, and knowledge material
• Fully paid licensing and advanced education opportunities
• Career progression post-graduation into claims resolution manager roles and beyond

Starting salary: $60,000 USD (states outside of California). Start date: January 2027.

Due to the structured nature of the training program, PTO requests will likely not be supported for the first 8 weeks.

Responsibilities

• Participate in Structured Learning: Engage in instructor-led sessions, online modules, job shadowing, and mentorship focused on foundational insurance knowledge, claims operations, and state-specific workers’ compensation regulations.
• Shadow Claims Experts: Observe experienced claims professionals and learn best practices in managing lost time (indemnity) workers’ compensation claims.
• Practice in a Simulated Environment ("Sandbox"): Apply newly learned concepts in a controlled, simulated claims environment to mimic real-world scenarios.
• Complete Program Milestones: Achieve key learning objectives and performance checkpoints to build technical knowledge and professional skills.
• Collaborate and Network: Engage with peers, mentors, and cross-functional teams to deepen understanding of the claims process.
• Gradual Claim Ownership: Begin handling new workers’ compensation claims starting in Week 3, with inventory increasing as confidence and competency develop.
• Support Claims Management: Take ownership of an evolving portfolio of indemnity claims under close supervision, including benefit calculations, wage loss evaluations, and return-to-work considerations.
• Claims Analysis and Learning: Develop skills in analyzing medical documentation, regulatory guidelines, and state-specific regulations to determine claim strategy and financial exposure.
• Stakeholder Communication: Engage in professional communication with clients, injured employees, medical providers, and other stakeholders to support empathetic and outcome-focused claims handling.
• Client Service Instructions & Carrier Guidelines: Interpret and apply client service instructions and carrier guidelines to ensure compliance with documentation, communication, and jurisdictional standards.
• Reserving Acumen: Build core skills in setting and adjusting reserves by analyzing claim details, medical data, and potential outcomes.

Requirements

• Bachelor’s degree or 4-year degree from an accredited institution (preferred; candidates with a Bachelor’s degree will receive preferential treatment).
• 3.5 or higher GPA (preferred; candidates with this GPA will receive preferential treatment).
• Active listening skills and a problem-solving mindset.
• Adaptability to changes in procedures and technology.
• Computer literacy, including strong familiarity with Microsoft 365 products (e.g., Outlook, Word, Excel, PowerPoint).
• Strong verbal and written communication skills.
• Strong time management and ability to multi-task.
• Detail-oriented with a curious, learning-focused mindset.

Benefits

• Competitive compensation ($60,000 USD starting salary for states outside of California).
• Comprehensive benefits programs designed to support well-being.
• Career development opportunities and ongoing learning.
• A collaborative, people-first culture with accessible leadership.
• Opportunity to do meaningful work with global reach and local impact.