Workers Compensation Claims Trainee - California

About the INVEST Program

The INVEST Program Guardian Pathway is a 6-month paid, fully remote, entry-level immersive learning experience designed for recent college graduates. It offers real-world exposure, personalized coaching, mentorship, and a clear, long-term career path in the insurance industry.

Program Highlights

• 6-month, paid, fully remote learning track
• Virtual classroom, peer shadowing, simulations, case studies, and hands-on experience
• Fully remote (candidates must physically reside in specified states)
• Interactive sessions, one-on-one mentorship, collaborative projects, and exposure to a wide variety of industries and clients
• Fully paid licensing and advanced education opportunities
• Career progression post-graduation into claims resolution manager roles and beyond

Starting salary: $64,800 USD (California only). Start date: January 2027. Due to the structured nature of the training program, PTO requests will likely not be supported for the first 8 weeks.

Responsibilities

• Participate in Structured Learning: Engage in instructor-led sessions, online modules, job shadowing, and mentorship focused on foundational insurance knowledge, claims operations, and state-specific workers’ compensation regulations.
• Shadow Claims Experts: Observe experienced claims professionals and learn best practices in managing lost time (indemnity) workers’ compensation claims.
• Practice in a Simulated Environment ("Sandbox"): Apply newly learned concepts in a controlled, simulated claims environment to mimic real-world scenarios, practicing decision-making, data input, and mock claims management.
• Complete Program Milestones: Achieve key learning objectives and performance checkpoints to build technical knowledge and professional skills.
• Collaborate and Network: Engage with peers, mentors, and cross-functional teams to deepen understanding of the claims process and build professional relationships.
• Gradual Claim Ownership: Begin handling new workers’ compensation claims starting in Week 3, with inventory increasing as confidence and competency develop.
• Support Claims Management: Take ownership of an evolving portfolio of indemnity claims under close supervision, including benefit calculations, wage loss evaluations, and return-to-work considerations.
• Claims Analysis and Learning: Develop skills in analyzing medical documentation, regulatory guidelines, state-specific regulations, and supplemental case materials to determine claim strategy and financial exposure.
• Stakeholder Communication: Engage in professional communication with clients, injured employees, medical providers, and other stakeholders to support empathetic and outcome-focused claims handling.
• Client Service Instructions & Carrier Guidelines: Interpret and apply client service instructions and carrier guidelines to ensure compliance with documentation, communication, and jurisdictional standards.
• Reserving Acumen: Build core skills in setting and adjusting reserves by analyzing claim details, medical data, and potential outcomes.

Requirements

• Bachelor’s degree or 4-year degree from an accredited institution (preferred; candidates with a Bachelor’s degree will receive preferential treatment).
• 3.5 or higher GPA (preferred; candidates with this GPA will receive preferential treatment).

Skills

• Active listening skills
• Problem-solving mindset
• Adaptability to changes in procedures and technology
• Computer literacy, including strong familiarity with Microsoft 365 products (e.g., Outlook, Word, Excel, PowerPoint)
• Strong verbal and written communication skills
• Strong time management and multitasking abilities
• Detail-oriented
• Curious, learning-focused mindset

Benefits

• Competitive compensation
• Comprehensive benefits programs designed to support well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• Opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. Candidates with transferable skills from previous roles are encouraged to apply.