Workers' Compensation Claims Specialist (REMOTE - TX, AR, LA, OK)

About the role

Creative Risk Solutions (CRS), a proud line of business under the Holmes Murphy umbrella, is a leading Third-Party Administrator (TPA) specializing in innovative claims management solutions. At CRS, we believe in doing things differently—empowering our team to deliver exceptional service, embrace creativity, and make a real impact for our clients. We are looking to add a Workers’ Compensation Claims Specialist to join our team.

Essential Responsibilities

• Receives, gathers and accurately transmits workers’ compensation information to the company, from communications with the insured, claimants, and internal staff in a timely manner.
• Investigates, evaluates, and resolves lost time Workers’ Compensation claims, including litigated claims.
• Mediates situations as they arise between the insured and the insurance company, with little to no support from leader, to include researching coverage issues.
• Enters and maintains accurate information on a computer system during the claim process, to include final settlement information.
• Generates checks for indemnity and medical payments daily.
• Develops and monitors consistency in procedural matters of claims handling process within CRS.
• Willingness to become licensed if required in jurisdiction where claims are handled.

Qualifications

• Education: High school diploma; college degree preferred.
• Technical designations encouraged, such as AIC and CPCU.
• Experience: 3-5 years claims experience with strong background in Workers’ Compensation claims handling. Prior experience handling Texas, Arkansas, Louisiana, and Oklahoma claims is required.
• Licensing: Active Texas, Arkansas, Louisiana, and/or Oklahoma Workers' Compensation License required or the ability to acquire license within three months of hire.

Skills

• An ideal candidate will have proficient knowledge of Workers’ Compensation insurance coverage and claims processing procedures.
• The ability to adjudicate lost time claims across multiple jurisdictions and demonstrate the capacity to quickly learn and adapt to various software programs.
• A strong grasp of claims principles, practices, and insurance coverage interpretation, contributing to workflows and adhering to compliance requirements.
• The ability to prioritize problem-solving, actively foster relationships, and collaborate to deliver impactful solutions and a world-class client experience.

Benefits

• Core benefits: Health, dental, and vision insurance.
• Additional benefits: Paid parental leave, supportive new parent benefits, company-paid continuing education and tuition reimbursement, 401k profit sharing, generous time off practices, paid volunteer time off, and employee matching gifts to charities.
• Employee development: Merit increases and promotion opportunities, discretionary bonus opportunity.
• Community involvement: Holmes Murphy Foundation, Diversity Day, and other DE&I programs.

Company Culture

We are forward-thinking and want to be sure your future is cared for. We place a high emphasis on building a best-in-class culture. We do this through empowering employees to build trust through honest and caring actions, ensuring clear and constructive communication, establishing meaningful client relationships that support their unique potential, and contributing to the organization's success by effectively influencing and uplifting team members.

About Holmes Murphy

Holmes Murphy & Associates is an Equal Opportunity Employer. We are committed to celebrating every employee’s unique diversity, equity, and inclusion (DE&I) experience with us. We offer paid Diversity Day time off, a Chief Diversity Officer, and a DE&I project team, committee, and interest group.