Workers' Compensation Claims Specialist (REMOTE - MT, AZ, CO)

About the Role

Step into a role where your client service expertise makes a meaningful impact. We are looking to add a Workers' Compensation Claims Specialist to join our Creative Risk Solutions team. Creative Risk Solutions (CRS), a proud line of business under the Holmes Murphy umbrella, is a leading Third-Party Administrator (TPA) specializing in innovative claims management solutions. At CRS, we believe in doing things differently—empowering our team to deliver exceptional service, embrace creativity, and make a real impact for our clients.

Responsibilities

• Receives, gathers and accurately transmits workers' compensation information to the company, from communications with the insured, claimants, and internal staff in a timely manner.
• Investigates, evaluates, and resolves lost time Workers' Compensation claims, including litigated claims.
• Mediates situations as they arise between the insured and the insurance company, with little to no support from leader, to include researching coverage issues.
• Enters and maintains accurate information on a computer system during the claim process, to include final settlement information.
• Generates checks for indemnity and medical payments daily.
• Develops and monitors consistency in procedural matters of claims handling process within CRS.
• Willingness to become licensed if required in jurisdiction where claims are handled.

Qualifications

• Education: High school diploma; college degree preferred. Technical designations encouraged, such as AIC and CPCU.
• Experience: 3-5 years claims experience with strong background in Workers' Compensation claims handling.
• Licensing: Active state specific Workers Compensation License required or the ability to acquire license within three months of hire.

Skills

• Proficient knowledge of Workers' Compensation insurance coverage and claims processing procedures.
• Ability to adjudicate lost time claims across multiple jurisdictions.
• Capacity to quickly learn and adapt to various software programs.
• Strong grasp of claims principles, practices, and insurance coverage interpretation, contributing to workflows and adhering to compliance requirements.
• Prioritizes problem-solving, actively fosters relationships, and collaborates to deliver impactful solutions and a world-class client experience.

About Creative Risk Solutions

Creative Risk Solutions is a leading provider of innovative risk management solutions. We specialize in delivering customized claims management, loss control, and risk consulting services to our clients. Our team is dedicated to excellence, integrity, and creating value for our clients through proactive risk management strategies. In addition to being great at what you do, we place a high emphasis on building a best-in-class culture. We do this through empowering employees to build trust through honest and caring actions, ensuring clear and constructive communication, establishing meaningful client relationships that support their unique potential, and contributing to the organization's success by effectively influencing and uplifting team members.

Benefits

• Paid Parental Leave and supportive New Parent Benefits
• Company paid continuing Education & Tuition Reimbursement
• 401k Profit Sharing — Holmes Murphy makes a lump sum contribution to every full-time employee's 401k
• Generous time off practices in addition to paid holidays
• Paid Volunteer time off and employee matching gifts to charities
• Inclusion & Belonging Programs including paid Diversity Day time-off, Uniquely United Committee, Employee Resource Groups, and development programs
• Consistent merit increase and promotion opportunities
• Discretionary bonus opportunity

Pay

The salary range for this role is $57,500–$98,900. Compensation is based on several factors, including, but not limited to, education, work experience and industry certifications. In addition to your salary, Holmes Murphy offers a comprehensive total rewards program including annual bonuses, total wellbeing benefits and support for professional development.