WORKERS’ COMPENSATION CLAIMS SPECIALIST

About the role

Our Risk Management team keeps Healthcare Services Group (HCSG) strong, steady, and trusted. We tackle risks head-on, plan ahead for what’s coming, and build solid relationships across the company. We focus on practical, cost-effective solutions that respect everyone involved while staying true to our values.

Responsibilities

• Operating as a primary link between HCSG and external claims vendors (WC Carriers and TPAs) to ensure timely, effective claims handling.
• Reviewing workplace incidents and internal/external reporting to drive optimal loss and expense outcomes.
• Maintaining incident tracking systems for thorough follow-up while ensuring full compliance with HCSG's incident reporting policies.
• Managing and coordinating HCSG's medical case management vendor, designating vendor involvement at the initial reporting stage.
• Providing workers' compensation oversight for non-litigated cases within an assigned territory and facilitating appropriate claim closures.
• Managing the injured worker outreach program and ensuring Field Operations adhere to HCSG's Return-to-Work policies and procedures.
• Every team member is expected to set stretch goals to expand their capabilities. Goal progress is reviewed monthly to promote ongoing growth and provide transparent, predictable performance evaluations.

Qualifications

• Core Attributes: Dependable, proactive, highly attentive to detail, and capable of working independently with minimal supervision.
• Communication: Exceptional verbal and written communication skills paired with a consistent professional demeanor.
• Technical Proficiency: Technical proficiency in Microsoft Office applications and Gmail.
• Team Culture & Environment: Supportive & Realistic: Risk Management is a 12-person department with a focused 7-member Workers' Compensation team. The team sets high standards and takes its work seriously, while remaining supportive, realistic, and approachable. Balanced Social Atmosphere: The team enjoys a friendly, sociable culture—hosting events like potlucks, team lunches, and seasonal cookie swaps throughout the year—while fully respecting individual boundaries and personal comfort levels.

Benefits

Benefits: Employee Benefits PDF. Not available in AR.