Workers' Compensation Claim Representative

Responsibilities

• Effectively manage workers’ compensation claims requiring timely investigations and financial accuracy
• Provide benefit oversight, appropriate file disposition and adherence to statutory guidelines for all claims
• Leverage a network of professional resources that may include: doctors, nurses, attorneys, and regulators to facilitate our mission of restoring the lives of our claimants
• Provide exceptional customer service by establishing and maintaining productive business relationships with customers
• Leverage critical thinking skills to gather and analyze data information to inform critical claim decisions
• Accurately calculate disability benefit rates and claim financial exposures
• Leverage contemporary technology to achieve accurate and efficient claim outcomes
• Consistently demonstrate professional diplomacy during all interactions with customers
• Contribute to a courageous culture that promotes collaboration to maximize operational performance and employee engagement
• Embrace a culture of continuous improvement

Requirements

• Prior workers’ compensation insurance claim handling is preferred
• High School Diploma required, Bachelor’s Degree is preferred
• Demonstrated passion for delivering a superb customer experience
• Excellent organizational skills, especially regarding prioritizing work activities
• Strong computer proficiency in the MS Office Suite (Word, Excel, Outlook & PowerPoint)
• Strong time management and organizational skills
• Able to meet productivity targets in a fast-paced, team-oriented environment
• Excellent communication skills and negotiation skills
• Ability to adapt and flourish using industry-changing workflows
• Excellent written and verbal communication skills
• Active listening to attentively meet the needs of our customers and exhibit empathy during difficult situations

Qualifications

• State Adjuster's License to process Property & Casualty Insurance required

Benefits

• Continued employment with The Hartford is contingent upon the successful passage of the Licensing exam within 1 year from your date of hire

Pay

• The listed annualized base pay range is primarily based on analysis of similar positions in the external market.
• Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency, and demonstration of competencies required for the role.
• The annualized base pay range for this role is: $56,391 - $84,587

Schedule

• This role can have a Hybrid or Remote work schedule.
• Candidates who live near one of our office locations (Hartford, CT, Las Vegas, NV, Lake Mary, FL, San Antonio, TX, Naperville, IL or Scottsdale, AZ) will have the expectation of working in an office 3 days a week (Tuesday through Thursday).
• Candidates who do not live near an office will have a remote work schedule, with the expectation of coming into an office as business needs arise.