Workers' Compensation Claim Manager

About the role

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Washington Workers’ Compensation Claims Manager to join our growing team in Tacoma, WA. Brown & Brown of Washington — Tacoma ranked among Puget Sound Business Journal’s 100 Best Places to Work in Washington State for three years running!

Responsibilities

• Review and evaluate materials from the employer, L&I, and medical sources and issue appropriate documentation as needed including certificates of insurance, auto insurance ID cards, etc.
• Organize and prioritize work and new claims based on multiple criteria and contact customers and/or underwriters to obtain additional information or answer questions
• Work with the employer to effectively investigate, respond to, and mitigate claims
• Aid customers with identifying light duty opportunities and implementing return-to-work strategies
• Communicate with medical providers to determine medical outlook, timelines, physical restrictions, and appropriateness of treatment
• Develop plans of action for each claim
• Advise and educate customers on best practices for workers’ compensation
• Check the work of L&I Department employees to ensure proper procedure is being followed, actions are timely, and errors do not result in increased costs for customers
• Communicate with L&I employees and advocate on behalf of customers
• Cook up with the Brown & Brown team to provide financial analytics and execute on overall service plan for customers
• Attend training sessions, courses, etc. to maintain up-to-date skills

Requirements

• Experience with Washington workers’ compensation claims management, required
• Exceptional customer service and interpersonal skills, required
• High attention to detail, required
• Proficiency in Microsoft Office 365, required
• Bachelor’s Degree, a plus, not required with appropriate experience
• Basic understanding of the insurance industry, a plus, not required

Qualifications

• Not reflective of all benefits
• Enrollment waiting periods or eligibility criteria may apply to certain benefits

Skills

• Not reflective of all benefits
• Enrollment waiting periods or eligibility criteria may apply to certain benefits

Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Additional information regarding this policy can be found on our careers page

Pay

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Schedule

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits.