Workers Comp Senior Claims Specialist Remote -CA WC CLAIMS

About the role

National Interstate is a member of Great American Insurance Group and specializes in commercial transportation insurance. The company offers traditional insurance and innovative alternative risk transfer (ART) programs, including group captive programs. National Interstate is known for its commitment to integrity, transparency, fairness, accountability, empowerment, and collaboration.

Responsibilities

• Manages a large inventory of highly complex claims to evaluate compensability/liability.
• Strategically orchestrates and leads comprehensive claims investigations to confirm coverage and to determine liability, compensability, and damages.
• Analyzes and negotiates appropriate claim settlements/reserves within prescribed authority.
• Attends arbitrations, mediations, depositions, or trials.
• Conveys highly complex information regarding coverage and settlements to insureds, claimants, and external partners.
• Authorizes payments in accordance with assigned authority limit, ensuring timely disbursement.
• Maintains accurate and detailed claim files, including all correspondence, reports, and settlement agreements.
• May have responsibility for performance and coaching of staff and may have a participatory role in decisions regarding talent selection, development, and performance management for direct reports.

Requirements

• Education: Bachelor’s Degree in Business Administration, Risk Management and Insurance, Finance, or a related field or equivalent experience.
• Experience: Generally, a minimum of 13 years of experience in property and casualty claims handling. Completion of or continuing progress toward a professional designation preferred, such as Associate in Claims (AIC).

Qualifications

• Works at the highest authority limits on assignments of the highest technical complexity and coordination.
• Excellent analytical, negotiation, and problem-solving skills.
• Demonstrates expert knowledge of insurance policies, coverage, and claims handling procedures.
• Maintains and leverages knowledge of industry laws and regulations.
• Advanced ability to organize and prioritize caseloads, ensuring timely resolution of claims.
• Excellent interpersonal and communication skills with the ability to build relationships and lead negotiations.
• Proven ability to handle confidential information with discretion.
• Recognized as a subject matter expert within the company, potentially operating at a peer level to management.

Skills

• Expertise in property and casualty claims handling.
• Knowledge of insurance policies, coverage, and claims handling procedures.
• Ability to negotiate and resolve complex claims.
• Strong organizational and prioritization skills.
• Excellent interpersonal and communication skills.

Benefits

• Medical, dental, and vision coverage.
• Wellness plans.
• Paid time off and paid holidays.
• 401(k) plan with company match.
• Employee stock purchase plan.
• Commuter benefits.

Pay

$90,000.00 - $95,000.00

Schedule

This position is a hybrid schedule out of the Richfield, OH office. Employees are expected to be on-site four days a week, with the flexibility to work one day remotely. Core in-office days are Tuesday–Thursday, with the fourth day determined by business needs.