Workday EDM Forward Deployed Engineer (HCM Consultant)

Main Purpose Of Role

As a Workday EDM Forward Deployed Engineer (HCM Consultant) at Kainos, you will operate as an embedded EDM Workday configuration specialist working directly within customer environments, driving hands-on adoption, optimisation, and deep business integration of EDM from go live onwards. You will be the technical bridge between Kainos and the customer; functioning as an extension of the client's internal team while maintaining close alignment with Kainos's Customer Success, Support, Onboarding, and Product functions.

Key Responsibilities

• Design, configure, and optimise EDM & Workday configuration within live customer environments, working as a trusted technical peer to client IT, HR, and operations teams.
• Proactively identify and remediate configuration debt, performance constraints, and architectural limitations before they require escalation.
• Resolve complex technical blockers and support the escalation process by providing rich environment context to accelerate case resolution.
• Ensure technical continuity from implementation into the FDE engagement, working closely with the Onboarding team at go live.
• Enable client administrators through direct knowledge transfer, producing configuration guides, integration documentation, and reusable templates to build sustainable internal capability.
• Identify technical signals of adoption risk and provide the CSM with regular technical health summaries to enable informed account reviews and early intervention.
• Guide clients through the three-stage maturity model, removing technical friction such as configuration gaps, integration failures, admin capability shortfalls, that prevents progression between levels.
• Define and track account-specific maturity milestones jointly with the Customer Success Manager, using adoption metrics and usage data as evidence.
• Feed structured product insight back to the Product team, surfacing recurring configuration constraints, missing capabilities, and underserved enterprise use cases.
• Document account-level technical history and contribute to the broader Foward Deployed function by sharing reusable assets, resolved issues, and deployment patterns with fellow FDEs.

Essential

• HCM Workday certification with demonstrable hands-on experience in leading Workday deployments and configuring live Workday environments.
• Proven ability to work directly inside enterprise customer environments, building trusted technical relationships with client IT and HR operations teams.
• Proven experience of managing complex stakeholder environments.
• Experience resolving complex integration and configuration challenges independently, with a bias toward pragmatic, well-documented solutions.
• Strong communication skills — able to translate technical detail clearly for non-technical stakeholders.
• Ability to manage concurrent work across multiple accounts, balancing responsiveness with structured prioritisation.
• Awareness of how technical adoption drives customer retention and long-term platform value.
• Collaborative working style with a genuine commitment to knowledge sharing and team capability development.

Desirable

• Practical working knowledge of Kainos EDM — configuration, document management, template design, workflow automation, and version management.
• Experience in a forward deploy, embedded engineering, or technical account management role, ideally within a SaaS or enterprise software environment.
• Familiarity with adjacent Workday modules (Recruiting, Learning, Talent, Adv Compensation) that intersect with EDM document workflows.
• Exposure to customer success metrics, adoption health scoring, or maturity frameworks.
• Embracing our differences