Work Scheduling Coord Assc.

About the role

The job involves providing assistance in performing duties assigned in the work scheduling process in an area office, including the scheduling and coordination of all engineered and non-engineered jobs for the distribution line and service work force.

Responsibilities

• Accurately characterizing new Customer Work Requests, including electrical load and energy requirements; need for new distribution construction; need for specifying prerequisites for the job such as field engineering, tree trimming, electrical inspection, or special metering.
• Providing technical knowledge and consultation to Customers regarding basic service design requirements, city ordinances, basic electrical code requirements, and Company Policies relating to installation of new or existing electrical service.
• Coinciding with Customers, Service Supervisors, Contract Construction Supervisors, Builders, Electrical Inspectors, Foresters, and Metering to ensure work prerequisites are met.
• Coinciding with Customers, Engineers, Service Supervisors, Contract Construction Supervisors, Electrical Inspectors, Foresters, and Metering to ensure Customer deadlines are met.
• Negotiating with Service Supervisors, Contract Construction Supervisors, and Customers to adjust work schedules and deadlines due to workload, inclement weather, or other scheduling conflicts.
• Aid in scheduling planned Customer Service outages.

Requirements

• Education requirements: Associate's degree in engineering technology or high school diploma with experience as listed below.
• Work Experience requirements: Progression through work scheduling assistant job family or a minimum of 2 years' experience in distribution operations including good working knowledge of distribution work processes and procedures.

Qualifications

• Strong analytical and organizational skills, and the ability to effectively prioritize work are required.
• Must be proficient in the operation of computer systems in a Windows environment and have the ability to learn new and complex systems.
• A working knowledge of DWMS, SPECTRUM, and MACSS/OPS is preferred.

Skills

• Accurately characterizing new Customer Work Requests.
• Technical knowledge and consultation to Customers.
• Coordination with Customers, Service Supervisors, Contract Construction Supervisors, Builders, Electrical Inspectors, Foresters, and Metering.
• Negotiation with Service Supervisors, Contract Construction Supervisors, and Customers.
• Scheduling planned Customer Service outages.

Benefits

AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

Pay

Base Salary from $54,063-$67,578/year.

Schedule

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.