Work Management Specialist

We are a staffing agency partnering with a leading energy and utilities company to fill critical operational roles.

About the role

This position is the intermediate level of the Work Management Specialist classification hierarchy. The role is responsible for providing technical, analytical, and work management support for Distribution, Customer Experience & Services. Working within the parameters of established processes and standards, the incumbent uses independent judgment and initiative to complete assigned tasks. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing exceptional customer service. This position may also be utilized to provide administrative support to multiple managers and serves in a non-exempt capacity.

Responsibilities

• Maintain excellent customer service to operations, management, and customers
• Efficiently use available tools or systems to effectively communicate reliability details to external customers
• Achieve acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends
• Take ownership of customer issues and problems until resolved
• Facilitate communication between internal and external customers
• Report job status details to appropriate personnel as needed
• Monitor various reports to ensure process adherence to achieve customer-related goals
• Provide feedback to supervision for coaching opportunities
• Maintain knowledge of Engineering and Construction standards, compatible units, construction prints, etc. used in Delivery Operations
• Execute customer contracts for Distribution facilities
• Audit work performed to ensure customer is billed accurately and timely
• Ensure work is scheduled to meet an established timeline
• Provide research, root cause analysis, and resolve customer issues
• Process highway relocation work orders, collaborating with project managers and the Department of Transportation
• Use software applications (e.g. Word, PowerPoint, Excel) to prepare correspondence, reports, presentations, agendas, minutes, manage calendars or meetings/meeting coordination
• Verify and apply correct general ledger accounting in all work related applications and functions
• Adhere to monthly accrual timelines and system entry cutoff dates
• Reconcile work order materials, labor, and equipment to represent actual field construction
• Resolve all errors and prepare construction work orders for close-out in work management system
• Audit, reconcile, and process contractor invoices ensuring documentation agrees with pay items and contracts
• Ensure timesheets are accurately completed and recorded in time management system in accordance with payroll guidelines
• Create appropriate work order to complete follow-up work utilizing the most cost effective resource and skillset
• Obtain approvals, calculate costs and generate invoices for governmental lighting, Department of Transportation highway relocation, property damage claims, and miscellaneous costs
• Prepare for and provide emergency restoration support including allocating event assignments to damage assessors
• Update storm resource tracking and outage management tools during storm restoration
• Support the execution of specific Delivery Operations reliability programs or processes
• Support Human Performance safety culture through active participation in safety meetings
• Follow ergonomics and office safety guidelines
• Support corporate initiatives
• Demonstrate a commitment to continuous learning and development

Requirements

Education & Experience: High School diploma or GED. 1 year of related work experience.

• Required skills:
  • Proficiency with Microsoft Office Software
  • Effective written and verbal communication skills
  • Ability to work independently in resolving problems
  • Strong customer service orientation
• Nice-to-have / preferred skills:
  • 3 years of related work experience
  • General knowledge of applications used in Delivery Operations
  • Good judgment in decision making
  • Ability to collaborate effectively in a team environment
  • Flexibility and dependability during normal work schedule and after hours emergency storm restoration
  • Effective work prioritization skills
  • Ability to support changing work environments, processes, and policies
  • Proficiency in system applications used in Delivery Operations
  • Knowledge of local ordinances, permits, and inspections
  • Previous customer service experience

Schedule

This is a full-time onsite position working 40 hours per week. Work hours are 7:00 AM to 3:30 PM. A small amount of overtime (1-2 hours) is possible.

Location & Work Environment

The position is located in an office environment with no hazardous conditions.

Driving Requirements: A personal vehicle or ride-sharing arrangement is acceptable. Driving will be minimal (less than 1% of time), with occasional trips up to 40 miles in a company vehicle if needed. A valid driver's license is required.

Safety Requirements: Personal Protective Equipment (PPE) required includes safety glasses, closed-toe shoes, and gloves. Lifting of up to 20 lbs (such as paper) may be required as part of duties. No physical labor, ladder climbing, or machinery operation is required.