Work Management Specialist

About the role

The Work Management Specialist I supports end to end execution of operational and maintenance work by assisting with planning, scheduling, coordination, and monitoring of activities across assigned facilities or service areas. This role focuses on applying established work management processes to ensure work is executed safely, efficiently, and in compliance with company policies and regulatory requirements. The Specialist I works under general guidance and collaborates closely with operations, maintenance, engineering, and contractors to support barrier free work execution.

Responsibilities

• Create and maintain work plans and schedules aligned with priorities, skills, materials, and equipment.
• Create and support barrier free job plans by verifying availability of labor, materials, tools, permits, and documentation.
• Cook up and support daily and weekly work schedules and make adjustments for emergent or changing priorities.
• Track work order progress, identify execution barriers, and escalate issues as needed.
• Serve as a point of coordination between field resources, supervisors, contractors, and support teams.
• Utilize work management systems to distribute work, schedule resources, and track execution.
• Avoid work readiness activities for materials, inventory, and equipment.
• Ensure work is planned and executed in accordance with EHS standards, company policies, and regulatory requirements.
• Support performance reporting and continuous improvement efforts.
• Prepare for and provide emergency restoration support dispatching, updating, completing, calling emergency locates, reporting oil spills, pinging meters, and updating ETORs as needed.
• Support Distribution, Customer Experience & Services reliability programs or processes using appropriate work management applications.

Requirements

• 1-2 years of experience in work management, planning, scheduling, operations, maintenance, or a related field.
• A High School Diploma / GED.
• Working knowledge of work management principles and systems.
• Strong organizational, communication, and problem solving skills.

Nice-to-have / Preferred Skills

• Excellent customer skills.
• Flexibility and dependability during normal work schedule and emergency storm restoration.
• Ability to collaborate effectively in a team environment.
• Knowledge of Microsoft Office software.
• Effective written and verbal communication and interpersonal skills.
• One to three years of providing customer service support.

Employment Details

• Type: Full-time.
• Location: Southern Pines Operations Center.
• Hours: Monday-Friday, 6:30 AM-3:00 PM.
• Schedule: Hybrid after 90 days: In office Monday, Wednesday, and Thursday; Remote Tuesday and Friday.
• Living requirement: Within 30 miles of working location.

Equal Opportunity Employer

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions. If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.