Work From Home Senior Associate, Process Manager-Supply Chain Solutions

About the role

To be eligible for this role, candidates must live within a 100 miles radius of one of the following zip codes (excluding CA) and report in person, when required, with at least 24 hours notice.

• 23060 (Richmond, VA)
• 23320 (Chesapeake, VA)
• 33634 (Tampa, FL)
• 89144 (Las Vegas, NV)
• 19801 (Wilmington, DE)
• 85029 (Phoenix, AZ)
• 84120 (Lake Park, UT)
• 43213 (Whitehall, OH)

Responsibilities

Day to day oversight of multiple processes: monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups such as the Risk office, BRO and management; make final recommendations for approval on changes.

Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review.

Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify/involve the right stakeholders to correct breakdowns.

Maintain formal process documents (e.g. procedures and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams) Collaborate on larger initiatives, including representing department on broader change control forums for input and to represent department interests; may challenge forum decisions if project outcome impacts department processes.

May participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts.

Coach and train junior PM levels on processes, performance targets and goals Provide customer service and training to internal customers on specific processes they manage; may deliver presentations, including up to the executive level.

May perform process or parts of the process as needed

Qualifications

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Project or Process Management Experience
• At least 1 year of experience using Google Suite or Microsoft Office

Preferred Qualifications:

• Bachelor’s Degree or military experience
• At least 2 years of experience in Process Management, Project Management or Risk Management
• Lever, Agile, Six Sigma, Business Process Management, or Project Management certification
• Familiarity with tools such as JIRA, Quicksight or Tableau

Work From Home Technology Requirements

• A secure home office environment that is free from background noise and distractions
• A reliable private internet connection that is not supplied via cellular data or hotspot is required
• A private network that is password protected where you have ownership or line of site sight to every device on the network
• Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
• Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Requirements

• Candidates must live within 100 mile radius of 23060 (Richmond, VA), 23320 (Chesapeake, VA), 33634 (Tampa, FL), 89144 (Las Vegas, NV), 19801 (Wilmington, DE), 85029 (Phoenix, AZ), 84120 (Lake Park, UT) or 43213 (Whitehall, OH)
• Candidates must report in person, when required, with at least than 24 hours notice

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

Pay

• Sales Territory: $80,800 - $92,200 for Sr. Process Manager
• Chesapeake, VA: $80,800 - $92,200 for Sr. Process Manager
• Tampa, FL: $80,800 - $92,200 for Sr. Process Manager
• Las Vegas, NV: $80,800 - $92,200 for Sr. Process Manager
• Wilmington, DE: $80,800 - $92,200 for Sr. Process Manager
• Columbus, OH: $80,800 - $92,200 for Sr. Process Manager
• Phoenix, AZ: $80,800 - $92,200 for Sr. Process Manager
• Richmond, VA: $80,800 - $92,200 for Sr. Process Manager

Schedule

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).