Work From Home Live Chat Support Representative

Horizon NJ Health is a leading healthcare organisation based in New Jersey, committed to improving access to quality healthcare for low-income individuals and families. This remote, full-time role offers an excellent opportunity to contribute to a mission-driven organisation dedicated to enhancing the health and well-being of the communities we serve.

About the role

As the first point of contact for our members, you will provide timely and accurate support through our live chat platform, ensuring a positive and supportive experience.

Responsibilities

• Respond promptly and professionally to member enquiries via live chat.
• Provide accurate information regarding healthcare services, benefits, preventive care, and wellness programmes.
• Assist members with resolving issues, navigating our services, and answering policy-related questions.
• Escalate complex cases to the appropriate department while ensuring a seamless member experience.
• Maintain detailed and accurate records of all member interactions within our CRM system.
• Adhere to all company policies, procedures, and data protection regulations to ensure member confidentiality.
• Collaborate effectively with team members and other departments to achieve service excellence.
• Meet and exceed performance targets related to response times, accuracy, and member satisfaction.

Requirements

• Proven experience in a customer service or support role, preferably with experience in live chat communication.
• Exceptional written communication skills, with a strong command of English grammar and punctuation.
• Excellent typing speed and accuracy, with the ability to manage multiple chat conversations simultaneously.
• Strong problem-solving skills and the ability to think critically and remain calm under pressure.
• A high degree of empathy and a genuine passion for helping others.
• Self-motivated and disciplined, with the ability to work independently in a remote environment.
• Proficiency in using standard office software and experience with CRM systems is advantageous.
• A private, quiet workspace and a reliable, high-speed internet connection are essential for this role.
• Experience in the healthcare or managed care industry is highly desirable but not essential.

Pay

$32.00 - $45.00 USD per hour