Work From Home Dealer Funding - Concierge Agent

About the role

Work behind the scenes in a fast-paced Auto Finance Division as a Dealer Concierge Agent. You will review, verify, and process loan documentation to assist Capital One customers and provide dealer customers with a brand-defining funding experience. This role involves a blend of inbound and outbound phone calls to gather and verify loan information, process loans for funding, and partner with dealer customers. The environment is fun and fast-paced, with monthly performance goals that are recognized and encouraged.

The ideal candidate pairs an engaging personality with exceptional communication skills, proficiency in multitasking, rapid and accurate data entry, and meticulous attention to detail. Success requires a solution-oriented individual with a proven ability to de-escalate challenging situations and resolve complex problems with poise. A strong background in quality assurance and process management is a plus.

Responsibilities

• Expedite financing for time-sensitive or relationship-sensitive deals that could impact customer or dealer confidence in Capital One Auto Finance.
• Flag missing or incomplete documents to avoid delays or setbacks in funding.
• Assist dealership and sales personnel with understanding Capital One Auto Finance funding policies.
• Act as the liaison between the dealership and the funding team.
• Escalate urgent deals to the appropriate leadership across Originations & Sales to assist with resolution.
• Help dealerships understand the reasoning behind lender-specific requirements.
• Build trust with dealership finance and sales personnel by being a reliable point of contact.
• Ensure dealerships are notified immediately when a deal is funded or funds are dispersed.
• De-escalate situations as needed.
• Make all outbound calls as required.
• Handle multiple high-priority cases simultaneously while prioritizing the funding experience for all parties.

Requirements

• High School Diploma, GED, or equivalent certification.
• At least 3 years of customer service or call center experience.
• At least 1 year of experience in the financial industry.
• At least 1 year of experience using Google Suite or Microsoft Office.

Preferred Qualifications

• Associate Degree or military experience.
• At least 1 year of automotive funding experience.
• At least 1 year of dealer service experience in the automotive industry.

Work from Home Technology Requirements

• Secure home office environment free from background noise and distractions.
• Reliable private internet connection (not supplied via cellular data or hotspot).
• Private, password-protected network with ownership or line-of-sight to all connected devices.
• Internet service provided by cable or fiber ISPs (hotspots and satellite services are prohibited).
• Minimum 100 Mbps download / 10 Mbps upload speed (validated via speed test).
• Both hardwired and WiFi connections are acceptable if speed and security requirements are met.

Capital One reserves the right to request proof of internet provider, speed, and service package. Requirements may change with 60 days' notice.

Work from Home Location Requirements

This role is 100% work from home. Applicants must meet Capital One’s work-from-home internet access requirements and reside in a U.S. state other than California, Hawaii, or U.S. territories. U.S.-based associates are not permitted to work internationally or from Hawaii, U.S. territories, or California. Capital One will not sponsor new applicants for employment authorization for this position.

Pay

The full-time annual salary for this role ranges by location as follows:

• Remote (Regardless of Location): $56,800 - $64,800
• Plano, TX: $56,800 - $64,800

Salaries for part-time roles will be prorated. Candidates hired for other locations will be subject to the pay range associated with that location. The actual salary offered will be reflected in the candidate’s offer letter.

Schedule

Monday–Friday, 8:00 AM–5:00 PM CST. Bi-annual shift bids are offered based on performance.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. Learn more at the Capital One Careers website.