Work Control Assistant - Part Time

About the role

This position is responsible for functioning as a contact between Facilities and its customers, and for assisting other employees in managing work orders for the campus. This position operates the computerized Maintenance Management System (WebTMA) daily to receive and process service requests from UNT customers.

Responsibilities

• Absists the Work Control department in answering phones, greeting a wide variety of visitors, and providing accurate information on various issues.
• Receives and processes service requests with detail; creates and routes work orders.
• Responds to calls for emergency services; dispatches appropriate staff by phone or contacts the correct agency for response.
• Collections labor charges and billing receipts and closes work orders upon completion.
• Exhibits thorough knowledge of departmental policies and procedures and answers routine questions from office staff or clients.
• Provides customer service, answering misc. inquiries as needed and directing to the appropriate area in facilities and/or on campus.
• Consistently completes expected duties in a timely manner without constant supervision.
• Accepts responsibility for own work and follows through on commitments.
• Promotes Facilities core values of Service, Integrity, and Excellence by conducting oneself in a manner that is respectful, honest, ethical, and customer focused.
• Committed to maintaining a safe and secure work environment.
• Demonstrates punctuality and follows policies and procedures for absences, time and attendance.

Requirements

Able to deal with stress due to deadlines. Able to work in a loud work environment with multiple interruptions and distractions. Experience in a call center environment. Strong focus on customer service. Knowledge, Skills And Abilities: Experience with CMMS system(s), particularly TMA; or ability to learn a new software. Basic to intermediate understanding of relational database concepts and the relationship between databases and applications, or the ability to rapidly assimilate. Experience using Microsoft Office Suite.

Qualifications

• Able to deal with stress due to deadlines.
• Able to work in a loud work environment with multiple interruptions and distractions.
• Experience in a call center environment.
• Strong focus on customer service.
• Knowledge, Skills And Abilities: Experience with CMMS system(s), particularly TMA; or ability to learn a new software. Basic to intermediate understanding of relational database concepts and the relationship between databases and applications, or the ability to rapidly assimilate. Experience using Microsoft Office Suite.

Skills

Experience with CMMS system(s), particularly TMA; or ability to learn a new software. Basic to intermediate understanding of relational database concepts and the relationship between databases and applications, or the ability to rapidly assimilate. Experience using Microsoft Office Suite.

Benefits

For information regarding our Benefits, click here.

Pay

$16/hr

Schedule

Monday - Friday 1:00pm to 5:00pm

Security Sensitive

This is a Security Sensitive Position.