Work Based Learning Program Data Center Operations Technician

About the role

AWS Infrastructure Services designs, plans, delivers, and operates all AWS global infrastructure, keeping the cloud running. The role supports AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure continual customer access. You will join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles, collaborating across AWS to deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost.

Responsibilities

• Perform server rack installations, hardware break‑fix on various components, troubleshoot network issues, and respond to operational incidents that impact service availability, escalating to senior technicians and management as needed.
• Serve as a contact point for internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Perform on‑call duties and participate in scheduled maintenance and change management activities.
• Contribute to documentation and process improvement initiatives based on analysis of operational issues.
• Successfully complete the 12‑month Work Based Learning Program training curriculum, including all required safety certifications, technical competencies, and performance milestones.
• Take ownership of technical issues brought by the customer base, engaging other teams when needed to drive resolution.
• Solve problems at their root and step back to understand the broader context.
• Maintain service level agreements through proactive issue detection and reporting.

Qualifications

• High school or equivalent diploma.
• At least 18 years of age.

Skills

• Knowledge of computer hardware components and operating systems.
• Experience with Microsoft Office products and applications.
• Experience managing work and priorities through a ticketing system and coordination with a manager.
• Background in STEM classes or vocational course curriculum.

Benefits

Starting Day 1 of employment, Amazon offers Employee Assistance Program (EAP), Mental Health Support, Medical Advice Line, and 401(k) matching.

Pay

The starting pay for this position ranges from $23.00 to $40.00 USD per hour, based on location (Boardman, Hermiston, PDX170, Umatilla in Oregon) and individual qualifications.

Schedule

• Willingness to participate in shift rotations to support 24/7 data center operations.
• On‑call duties required.
• May be required to work days, nights, weekends, and holidays.
• Travel within the regional work area is required; a reliable personal vehicle and valid driver’s license