Work Based Learning Program Data Center Operations Technician

About the role

AWS is seeking Data Center Technicians as part of our Work Based Learning Program (WBLP). Trainees will participate in our 12-month work and training program in our Frederick, MD facilities.

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
• Serving as a contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues

Requirements

• Successfully completing the 12-month Work Based Learning Program training curriculum, including all required safety certifications, technical competencies, and performance milestones

Qualifications

• High school or equivalent diploma
• Willingness to participate in shift rotations to support 24/7 data center operations

Skills

• Knowledge of computer hardware components and operating systems
• Experience with Microsoft Office products and applications
• Experience managing work and priorities through a ticketing system and coordination with Manager

Benefits

• Basic Qualifications: High school or equivalent diploma, 18 years of age or older, willingness to participate in shift rotations
• Preferred Qualifications: Knowledge of computer hardware components and operating systems, experience with Microsoft Office products and applications, experience managing work and priorities through a ticketing system and coordination with Manager, STEM classes or vocational course curriculum education

Pay

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location.

USA, MD, Frederick - 23.07 - 40.48 USD hourly

Schedule

Day in The Life: As a Data Center Technician professional, you will grow into an industry-leading role and demonstrate a breadth of knowledge while you Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution Solve problems at their root and step back to understand the broader context Maintain service level agreements through the implementation of proactive issue detection and reporting You may be required to work shifts that will include days/nights/weekends/holidays. Traveling within the regional work area is required. You will be responsible for having a reliable personal vehicle and a valid driver’s license to travel within the regional work area, as company transportation will not be provided.

About The Team

AWS is committed to providing a safe and healthy work environment. The WBLP training program has a focus on safety, as a WBLP you will be trained on data center safety, policies, procedures, and guidelines.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon ( diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• High school or equivalent diploma
• Willingness to participate in shift rotations to support 24/7 data center operations

Preferred Qualifications

• Knowledge of computer hardware components and operating systems
• Experience with Microsoft Office products and applications
• Experience managing work and priorities through a ticketing system and coordination with Manager
• STEM classes or vocational course curriculum education

Company

AWS Data Services, Inc.

Job ID

A3185602