Work-at-Home Inbound Insurance Agent (Paid Training & Licensing)
About the role
This role involves handling inbound and outbound contacts in a courteous, timely, and professional manner. It also includes utilizing knowledge base and training to accurately answer customer questions and sell appropriate products and services. Additionally, the candidate will listen to customers, understand their needs, and resolve customer issues.
Responsibilities
- Handle inbound and outbound contacts in a courteous, timely, and professional manner
- Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services
- Listen to customers, understand their needs, and resolve customer issues
- Research systems to find missing information; coordinate with other departments to resolve issues as applicable
- Accurately document and process customer orders in appropriate systems
- Follow all required scripts, policies, and procedures
- Comply with requirements surrounding confidential information and personal information
- Escalate customer issues to the appropriate staff and managerial for resolution as needed
- Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
- Adhere to all attendance and work schedule requirements
Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem-solving, and negotiation
- Customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
Skills
- Customer service skills
- Technical support skills
- Inside sales skills
- Back-office skills
- Chat skills
- Administrative support skills
Benefits
Compensation details, health benefits, retirement savings, disability insurance, life insurance, supplemental insurance, career growth, paid training, fun, engaging work environment, casual dress code, and reasonable accommodation for qualified employees with disabilities.
Pay
Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
Schedule
Job offers are contingent on background/security investigation results and drug screening results.