Work at Home Customer Service Advisor (Alabama residents)

About the role

This is a work-from-home customer service role in a structured contact center environment. You'll spend most of your day handling health insurance questions from customers, health care providers and beneficiaries via phone and email, including benefits, eligibility and payments.

Responsibilities

• Listen carefully, empathize and evaluate each situation to determine next steps - while staying calm and focused across interactions.
• Navigate multiple computer systems and resources to resolve questions, communicating in a courteous, personable and professional way during calls.
• Handle health insurance questions from customers, health care providers and beneficiaries via phone and email, including benefits, eligibility and payments.
• Record details during and after each interaction.
• Document each interaction clearly in the tracking system.
• Offer timely and accurate solutions through inbound and outbound conversations (e.g., phone calls, chats, emails).

Requirements

• Must have the ability to pass a pre-employment background check and drug screen.
• High school diploma or equivalent.
• 2+ years of customer service experience (call center, retail, restaurant/fast food, hotel, or any role where you regularly worked with customers).
• Available within operating hours: Monday - Friday | 8 a.m. - 9 p.m. Eastern time (7 a.m. - 8 p.m. Central / 6 a.m. - 7 p.m. Mountain / 5 a.m. - 6 p.m. Pacific).
• Available for weekends (from October through March).
• Reliable attendance and ability to follow a set schedule (queues are time-sensitive).
• Experience with medical claims reimbursements or billing.
• Familiarity with health insurance terminology.
• Understanding of health care policies, procedures, applicable certificates and riders, and benefits as related to inquiry processing.
• Knowledge of customer service practices.
• Alabama resident.

Qualifications

• Clear written and verbal communication.
• Able to review in-depth info and reach logical conclusions.
• Basic math skills (for payment-related questions).
• Empathy and dependability.
• Strong listening, organization, multitasking and time management.
• Ability to work in a changing environment.
• Basic computer skills, including Microsoft Office.

Skills

• Typing speed of 30+ words per minute.
• Experience with medical claims reimbursements or billing.
• Familiarity with health insurance terminology.
• Understanding of health care policies, procedures, applicable certificates and riders, and benefits as related to inquiry processing.
• Knowledge of customer service practices.

Benefits

• Medical and prescription coverage.
• Dental and vision insurance.
• Paid time off.
• Associate wellness program with rewards for annual checkups.
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma).
• 401(k) with match.
• Flexible spending account (FSA).
• Life insurance.
• Company-paid short- and long-term disability insurance.
• 24/7 online access to doctors through Teladoc.
• 24/7 nurse help desk.
• Patient advocacy with free 24/7 support for benefit questions and claims.
• Guidance for family, financial and estate planning (including wills).

Pay

This position starts at $14 per hour.

Schedule

Set schedules are assigned and flexibility is limited - best for someone who values consistency and reliability.