Woodland Acres TGH- Program Manager

About the Role

Plan, direct, and coordinate the activities of the facility's therapeutic programs to provide quality care and outcomes for patients.

Responsibilities

• Develop and maintain administrative and clinical operations for quality patient care.
• Contribute to planning and implementing program goals, objectives, personnel, resources, and equipment.
• Implement approved program plan objectives, timetables, expected outcomes, and measures.
• Oversee the program's budget and policies regarding participant involvement, requirements, and benefits.
• Direct counselors, clinical staff, or other facility staff involved in service delivery.
• Provide management and oversight for the facility program.
• Develop and implement procedures to ensure efficient program operations; identify improvement opportunities.
• Coordinate care delivery, workflow, scheduling, registration, discharge, and billing processes.
• Manage staff, including hiring, development, training, performance management, and communication.
• Handle an assigned caseload if applicable to the program.
• Monitor staff schedules to ensure appropriate staffing levels for timely care.
• Develop and implement treatment plans; maintain and audit charts and records.
• Serve as a liaison and consultant on clinical specialty issues, regulations, and standards.
• Assist in developing and implementing operating policies and procedures for the program or organization.
• Ensure procedures align with organizational objectives, treatment protocols, regulations, and care standards.
• Ensure operations conform to environmental, safety, and infection control requirements.
• Provide outreach services in the area of clinical specialty as needed.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Acknowledge and resolve patient complaints when needs are not met.
• Prioritize patient safety.
• Perform other assigned functions and tasks.

Requirements

• Master's degree in behavioral or mental health (required by state for licensed clinicians).
• Four or more years of experience working with the facility's population.
• One or more years of supervisory experience.

Qualifications

• Licensed counselor/therapist, as required by the state and area of clinical expertise.
• Valid driver's license, if required by the facility.
• CPR and de-escalation/restraint certification (training available upon hire).
• First aid certification may be required based on state or facility.