Women, Infants, and Children (Administrative Specialist II)-61009537

The Department of Public Health embraces service, inspiring innovation, promoting teamwork, pursuing excellence, and advancing equity.

About the role

Under direct supervision, performs Women, Infants and Children (WIC) client administrative support duties in WIC Clinics. Implements and adheres to agency/program policies and procedures for efficient service delivery while maintaining strict confidentiality and upholding all agency privacy practices.

Responsibilities

• Conduct eligibility interviews and requirements using SCWIC computer system and Medicaid Web system, including review and documentation of economic unit, proof of ID, residency, and income.
• Offer Motor Voter registration at initial or subsequent certification.
• Inform and educate clients on WIC program policies and procedures.
• Complete outgoing transfers and WIC services in accordance with WIC policy and procedures.
• Issue eWIC cards and Farmer's Market coupon booklets, ensuring accuracy and educating participants on downloading the WIC Mobile App.
• Assist participants with pinning eWIC cards, redemption of food instruments, use of WIC ID Card, and WIC Food Guide.
• Maintain WIC program security per policy and procedures.
• Complete and maintain required WIC reports, handle returned mail correspondence, and send reminder letters or phone calls.
• Maintain current knowledge of electronic records in accordance with program/region and Comprehensive Health Records User's Manual Policies and Procedures, including documentation, confidentiality, retention, archiving, and filing.
• Comply with agency and program records management requirements.
• Maintain the Non-Participation/Eligible for Benefits Report, 15-Day Notice Report, mailing reminder letters, and handling returned mail correspondence.
• Provide quality customer service in a culturally competent manner in face-to-face and/or telephone encounters, ensuring confidentiality following all HIPAA policies and procedures.
• Assist with outreach activities to promote the WIC program to potential participants.
• Document client-level data, including race/ethnicity during the interview.
• Follow customer service and cultural competence guidelines, as well as established clinic procedures, ensuring customers receive qualified interpretation and translation.
• Adhere to Civil Rights/Non-Discrimination policies.
• Participate in disaster preparedness and response as outlined by the DPH regional/county plan during hazardous weather or declaration of emergency. In the event of a declared emergency, the employee is subject to duty and/or on-call on a 24-hour basis for deployment in the state.
• Complete other duties as assigned related to the position.

Requirements

• A high school diploma or equivalent. Related clerical experience may be substituted for a high school diploma.
• One of the following combinations of education and experience:
  • High School Diploma or GED with one (1) year related clerical experience.
  • High School Diploma or GED with any amount of SCDHEC/SCDPH work experience.
  • An Associate's Degree in Secretarial Science/related field and one (1) year clerical office experience.
  • A Bachelor's Degree or higher with no clerical office experience.
• Any equivalent combination of education and/or experience that demonstrates the required knowledge, skills, and abilities may be considered, subject to approval by the SCDPH Chief Human Resources Officer or their delegate.
• Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment. An official, certified copy of the transcript or diploma will be required prior to hiring.

Benefits

• 15 days Annual (Vacation) Leave per year.
• 15 days Sick Leave per year.
• 13 Paid Holidays.
• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children.
• S.C. Deferred Compensation Program available.
• Retirement benefit choices:
  • State Retirement Plan (SCRS).
  • State Optional Retirement Program (State ORP).
• Enrollment in one of the listed retirement plans is required for all Full Time Employees (FTE).
• Hybrid work option may be available after 12 months of employment for approved positions.