Wisconsin

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Requisition ID: varies by location

About the role

We are seeking experienced Branch Managers and Supervisors to lead our retail financial services locations. This role is critical to driving operational excellence, customer satisfaction, and team performance in a fast-paced environment.

Responsibilities

• Oversee daily branch operations, including cash handling, compliance, and customer service.
• Lead, coach, and develop a team of associates to meet sales and service goals.
• Ensure adherence to company policies, regulatory requirements, and audit standards.
• Monitor branch performance metrics and implement improvement strategies.
• Build and maintain strong relationships with customers and community partners.
• Manage branch security, inventory, and facility maintenance.
• Collaborate with regional leadership to execute business initiatives.

Requirements

• 3+ years of retail or financial services experience, with at least 1 year in a supervisory role.
• Strong knowledge of cash handling, compliance, and operational procedures.
• Proven leadership skills with the ability to motivate and develop teams.
• Excellent communication, problem-solving, and customer service abilities.
• Proficiency in Microsoft Office and branch management software.
• High school diploma or equivalent required; associate or bachelor’s degree preferred.

Skills

• Retail operations management
• Team leadership and coaching
• Regulatory compliance (e.g., BSA, AML, OFAC)
• Sales and customer service
• Financial reporting and analysis
• Conflict resolution and problem-solving