Wires Operations Processor

About the role

Join our Wire Transfer Customer Service team, a specialized back-office operations group supporting customers and bankers with questions related to sent and received wire transfers. In this role, you’ll handle a high volume of inbound calls while researching wire activity, opening investigation cases, assisting with recalls, cancellations and returns, and helping customers navigate wire-related inquiries. You’ll work across multiple systems and partner closely with teams including Wire Investigations, Production, Product, Compliance, and Fraud.

Responsibilities

• Handle high volume of inbound calls related to sent and received wire transfers
• Research wire activity and open investigation cases
• Assist with recalls, cancellations, and returns of wire transfers
• Help customers navigate wire-related inquiries
• Work across multiple systems to resolve wire transfer issues
• Partner closely with Wire Investigations, Production, Product, Compliance, and Fraud teams

Basic Qualifications

• High school diploma or equivalent
• Four years or more of operations services related work experience

Preferred Skills/Experience

• Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
• Proven commitment to high quality customer service
• Ability to work well with external and internal customers
• Good time management skills to maximize production and execution of tasks in a fast-paced environment
• Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
• Physical requirements could include lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions
• Ability to identify, analyze and resolve exceptions through data interpretation
• Strong PC skills
• Good verbal and written communication skills

Location expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Pay

Pay Range: $20.00 - $26.39