Wireless Systems Technical Support Engineer

About the role

Intracom Telecom is seeking a Technical Support Engineer to support its packet microwave and millimeter-wave radio systems, utilized in front-haul and mobile backhaul transport of 3G/4G/5G networks, as well as in fixed wireless access broadband systems. The position involves both customer technical support and field implementation projects across the USA, with a base of operations in Texas or Florida.

Responsibilities

• Provide technical support for wireless systems, addressing customer inquiries and troubleshooting issues related to 4G/LTE, 5G, and network protocols
• Travel to customer sites to supervise the installation of trial systems and train customer's engineers to install and operate Intracom Telecom's wireless solutions
• Manage computer systems and hardware, ensuring optimal performance and security through effective IT support and desktop support practices
• Collaborate with team members to resolve complex technical challenges and enhance customer service experiences
• Utilize Microsoft Office and SQL for documentation and reporting purposes

Requirements

• Required Skills:
  • Associate or Bachelor's degree in Computer Science or Telecommunications or Electrical Engineering
  • Minimum 5 years proven working experience in Technical Support or Field Engineer Roles in RF systems
  • Work experience with Microwave systems is highly desirable
  • Knowledge of RF systems theory
  • Knowledge of L2/L3 networking & protocols
• Desired Skills (any of the following):
  • Experience in using network protocol analyzers and traffic generators
  • Working knowledge of Linux
  • Experience with SQL
  • Experience with Network Management Systems (NMS)

Qualifications

• US work authorization and residency in the US required
• Availability to travel within USA